Service Advisor / Workshop Controller - BYD Noosa
BYD Noosa, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.
Position Summary
An exciting opportunity is available for an experienced
Workshop Controller / Service Advisor
to join a high-performing automotive dealership. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing workshop operations with exceptional customer service.
You will play a key role in supporting , coordinating workshop workflow, maximising technician productivity, and ensuring customers receive a seamless service experience from booking through to vehicle delivery.
Key Responsibilities
Workshop Controller
Distribute job cards to technicians based on skill set, availability, and priorities
Monitor job progress, repair quality, and service timelines throughout the day
Liaise with Parts team to ensure accurate information and job readiness
Provide technical assistance and guidance to technicians as needed
Ensure full compliance with health and safety policies and procedures
Conduct quality checks and ensure adherence to manufacturer standards
Support recruitment, onboarding and upskilling of technicians
Report on technician efficiency, productivity, and workshop KPIs




Promote and develop dealership maintenance services
Manage customer maintenance appointments
Receive customers and prepare work orders
Coordinate progress of maintenance work
Prepare vehicles for delivery after maintenance
Handle vehicle delivery and return processes
Follow up with customers to ensure satisfaction
Coordinate ordering of special parts
Implement fair and consistent warranty policies
Support pre-delivery inspections and new car handovers
Provide excellent customer service by addressing inquiries and concerns
Resolve customer issues through proactive follow-up
Qualifications
Education:
Diploma or higher in automotive or a related field.
Training:
Received training in maintenance technology, management, etc.
Wishlist
Previous experience as a Workshop Controller, Service Advisor, Foreman, or Senior Technician.
Excellent customer service and relationship management skills.
Strong workshop coordination and planning abilities.
Knowledge of dealership management systems such as Pentana, Revolution, ERA, or similar.
Ability to manage competing priorities in a busy environment.
Strong communication and problem-solving skills.
Current driver's licence.
Robust analysis, organization, business development and training capabilities
Able to handle customer complaints
You must be eligible to work in Australia
Ready to take a giant step in your career? Interstate Candidates are WELCOME.
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📌 Service Advisor / Workshop Controller - Byd Noosa (Queensland)
🏢 Harmony Auto
📍 Queensland