Mantra Nelson Bay is seeking a warm, organised Front Office Team Leader to guide the front office on shift and support the Hotel Manager with day-to-day operations. You will lead by example at the desk, ensure guests and owners feel looked after, and coach the team to deliver excellence.
The role involves welcoming guests, handling check-ins/check-outs, reservations, and maintaining high service standards while collaborating with housekeeping and maintenance for smooth operations.
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📌 Front Office Team Lead - Guest Experience & Coaching (New South Wales)
🏢 Mantra Nelson Bay
📍 New South Wales
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