We are looking for a customer service team member to join our team on a fixed term, 3-month Casual Contract, from December to February. Day-to-day, you’ll be responding to customer queries using Zendesk, handling enquiries by email, phone and online, and assisting with other tasks typical of a customer service role.
This role is available on a casual basis with a minimum of approximately 22.8 hours (3 days) per week.
Key Responsibilities

Assist all customers over phone, chat and email in a timely manner, ensuring we are providing best practice and ‘on brand’ customer care to our customers.
Accurately lodge all customer details, phone sales, feedback and queries in Zendesk.
Complete various customer care tasks including but not limited to: processing return to senders; marketplace enquiries; social enquiries; competitions; fraud order management; unfinalized orders and returns; product feedback and reviews.
Liaise with the warehouse,



couriers and internal departments to resolve customer queries, and proactively work together to identify potential issues before they occur.
Respond to customer product reviews and feedback, and report to the relevant department.
Be a brand ambassador by representing our brand values and supporting the wider team; including retail, ecommerce, email marketing and logistics, to better service customers where relevant.

What we’re looking for

Previous customer service experience (contact centre, online support, or retail welcome)

Robust written and verbal communication skills

Ability to learn new systems quickly – Zendesk experience is a plus

Attention to detail and good organisational skills

Ability to work independently and as part of a team

Flexibility and reliability

📌 APG&Co - Customer Care Consultant - 3 Month Contract (Mascot)
🏢 Apg
📍 Mascot