Elite Staffing Solutions is a specialist recruitment and labour hire services provider recognised for our expertise and success in providing businesses with a flexible, motivated and performance-based workforce within the Australian marketplace.

We are currently seeking a reliable, hardworking, and motivated Consumer Support Officer to join our client in Scoresby for a 5-month temporary assignment.

Available shifts:

- Hours required: Monday to Friday 9am to 5pm

Key responsibilities:

- Deliver exceptional customer service by consistently meeting and exceeding customer expectations.
- Exercise sound judgement and professionalism when managing customer complaints, escalations and sensitive situations.
- Uphold high standards of professionalism, confidentiality and data protection in all customer interactions.
- Demonstrate flexibility and adaptability to evolving business priorities, operational procedures, systems and product knowledge.
- Handle inbound and outbound communications with consumers and retailers, addressing a broad range of enquiries, concerns and service requests.
- Consistently work towards achieving and exceeding departmental key performance indicators (KPIs).
- Establish and maintain positive working relationships with internal stakeholders across the organisation.
- Prioritise first-contact resolution by providing accurate and timely information, resolving enquiries efficiently and directing customers to the appropriate departments when necessary.
- Monitor incoming call queues and respond promptly, courteously and professionally to customer enquiries.
- Investigate, assess and resolve customer concerns using relevant business systems, resources and problem-solving techniques.
- Maintain accurate and comprehensive records of customer enquiries, incidents and interactions within designated business systems.




- Coordinate the collection and provision of requested information and documentation within required timeframes.
- Actively contribute to a positive, supportive and collaborative workplace culture.
- Promote teamwork by assisting colleagues with their responsibilities and workloads when capacity allows.
- Identify and recommend opportunities to improve operational processes, system functionality, workflow efficiency and overall customer satisfaction.
- Monitor customer interaction patterns, document recurring issues and escalate relevant trends to the Consumer Support Manager.
- Undertake additional responsibilities and administrative tasks as directed by the Consumer Support Manager.

Skills/ qualifications:

- Demonstrates reliability, punctuality and a strong work ethic.
- Ability to follow instructions effectively while working independently or collaboratively within a team environment.
- Maintains a robust understanding of workplace health and safety procedures, cleanliness and hygiene standards.
- Possesses strong technical writing skills, with the ability to communicate information clearly, accurately and professionally.
- Demonstrates excellent command of the English language, including grammar, spelling, punctuation and written communication.
- Proficient in computer applications, particularly Microsoft Word, Excel and Windows operating systems.
- Previous experience in a call centre or customer service environment is highly regarded.
- Demonstrates strong proofreading, reviewing and editing capabilities, with exceptional attention to detail and a commitment to producing high-quality work.
- Ideally possesses a minimum of one year of relevant professional experience in a similar role.
- Maintains a positive, proactive attitude with a willingness to learn, develop new skills and adapt to changing workplace requirements.

If you value yourself to be hardworking, a teamplayer and committed to delivering a professional job at work, feel free to APPLY NOW!

📌 Consumer Customer Service-Admin (Scoresby)
🏢 Elite Staffing Solutions Australia
📍 Scoresby