About the role

You will oversee the daily running of housekeeping and related hotel services. You will lead a team of staff and make sure our rooms and public areas meet the highest standards of cleanliness and presentation.

Key responsibilities

- Plan, coordinate and supervise daily housekeeping, laundry and public area operations

- Recruit, train, roster and manage housekeeping staff and supervisors

- Work with Front Office, Maintenance and Food & Beverage to keep room turnover smooth and guests satisfied

- Conduct regular room and property inspections and maintain quality standards

- Manage housekeeping budgets, labour costs, linen and cleaning supplies inventory

- Handle guest requests and complaints promptly and professionally

- Ensure compliance with work health and safety, hygiene and company policies

- Oversee lost property, deep-cleaning schedules and room maintenance reporting

- Prepare performance reports and recommend operational improvements

About you





- Minimum 2 years' experience in a supervisory or management role in housekeeping or hotel operations

- Proven ability to lead, motivate and develop a diverse team

- Strong understanding of hotel standards, inspections and room-status systems

- Experience with budgeting, rostering and inventory control

- Working knowledge of property management systems (e.g. Opera, Cloudbeds, Mews)

- Excellent communication, organisation and problem-solving skills

- Ability to work flexible hours, including weekends and public holidays

- Relevant hospitality or business management qualification (desirable)

- Current First Aid certificate and RSA (desirable)

About us

We are an established accommodation provider in Gladstone with a reputation for clean, comfortable rooms and strong guest reviews.

Benefits

- Salary of $85,000 - $96,000 plus superannuation

- A supportive management team and a team-focused workplace

- Career development and training opportunities

📌 Head Housekeeper (Gladstone Central)
🏢 Guruji Resorts
📍 Gladstone Central