About the role

This is a wide-ranging, customer-facing position based in the main office. You'll be one of the first points of contact for customers, assisting with enquiries, sales, bookings, orders and general customer support. You'll also work closely with the sales team and national dealer network to ensure customers receive timely communication and a professional experience from their initial enquiry through to delivery.

Key responsibilities

- Handle incoming phone calls, emails and walk-in enquiries, assist customers with product information, general sales and purchasing decisions

- Liaise with Tough Trucks dealers and partners across Australia, assisting with enquiries, product availability, orders and general communication

- Support sales team with customer follow-ups, lead management, appointment scheduling and ongoing communication

- Assist with processing orders, checking stock availability, providing updates and coordinating fulfilment

- Assist with picking, packing and dispatching customer and dealer orders when required

- Keep customers informed, manage expectations around bookings and lead times, and ensure enquiries are followed through to completion

- Maintain accurate customer records, update internal systems and assist with day-to-day office operations

About you

- A genuine passion for 4WDs, off-roading, camping, touring or American trucks

- Some existing knowledge of 4WD vehicles, accessories or the automotive aftermarket

- Excellent phone manner and confident, professional communication skills





- A friendly, polite and well-presented approach to customer interactions

- Strong computer skills and the ability to quickly learn new software and systems

- Excellent organisation and time management skills

- The ability to work independently, prioritise tasks and take initiative

- Confidence managing customer expectations and following up on commitments

- Strong attention to detail and a willingness to help across different areas of the business

- A positive, team-focused attitude and a genuine commitment to providing great service

About us

Tough Trucks Australia is a leading name in American trucks, 4WD accessories, vehicle customisation and off-road builds. Based at the Gold Coast headquarters, we specialise in premium products, high-quality workmanship and delivering an exceptional customer experience. As the business and national dealer network continue to grow, we're looking for a friendly, organised and motivated individual to join the team.

Benefits

- Work with some of the biggest names in American trucks and premium off-road accessories

- Be part of a growing Australian business with an expanding national dealer network

- Enjoy a varied role combining customer service, sales support and hands-on operations

- Work alongside a passionate team of automotive and 4WD enthusiasts

- Opportunities to learn, develop and grow with the business

- Be part of a company that takes pride in its products, workmanship and customer experience

📌 Customer Care & Sales Support (Arundel)
🏢 Tough Trucks
📍 Arundel