Contact Centre Sales Consultant | Leading Australian Airline

Sydney | Hybrid | Full-Time Contract | Start 9 November 2026

Are you a confident, results-driven contact centre qualified who enjoys sales, building relationships and achieving targets?

We're looking for motivated and energetic Contact Centre Sales Consultants to join the Business Rewards team of one of Australia's leading airlines.
This is a phone-based sales and customer engagement role, focused on connecting with existing business customers, promoting membership benefits, identifying sales opportunities and driving increased engagement with the rewards program.

You'll be working in a fast-paced contact centre environment where outbound calling, sales performance and customer experience are key to success.

What You'll Be Doing

- Making high-volume outbound sales calls to existing business rewards members.
- Identifying opportunities to increase customer engagement, membership usage and sales.
- Promoting rewards program advantages, offers and products to business customers.
- Handling inbound customer enquiries and converting conversations into sales opportunities.
- Building rapport, overcoming objections and influencing customer decisions.
- Working towards individual and team KPIs, including call volumes, sales conversions, customer engagement and quality.
- Managing customer follow-ups and maintaining accurate CRM records.
- Delivering a positive customer experience while achieving commercial targets.

What We're Looking For

We're particularly interested in candidates with proven experience in outbound sales, contact centre sales, telesales, retention or customer acquisition environments.

Ideally, you'll have:





- Previous experience in a high-volume contact centre, ideally in a sales-focused role.
- Confidence making outbound calls and proactively identifying sales opportunities.
- A demonstrated track record of achieving sales targets, conversion rates and KPIs.
- Strong communication, persuasion and objection-handling skills.
- The ability to build rapport quickly and confidently guide customer conversations.
- A resilient, motivated and results-driven attitude.
- Experience balancing sales performance with excellent customer service.
- Solid administration skills and experience using CRM systems, ideally Salesforce or Genesys.

You don't need to be a pushy salesperson, but you do need to be commercially minded, confident on the phone and motivated by achieving results.
We're looking for people who enjoy the challenge of sales, can turn conversations into opportunities and thrive in a performance-driven contact centre environment.
What's On Offer?

- Hybrid working: 3 days in the Sydney office and 2 days working from home.
- Contract: 9 November 2026 to 30 June 2027.
- Opportunity to work with one of Australia's most recognised airline brands.
- Additional employee perks and benefits.
- An established customer base, with no traditional cold calling.
- A supportive, team-based contact centre environment.
- Clear performance targets and opportunities to develop your sales skills.

Interested? If you've got experience in contact centre sales, telesales, outbound calling or customer retention, and enjoy working towards sales targets, we'd love to hear from you.
Apply now with your CV to find out more.
Interviews are commencing shortly, so immediate applications are encouraged.

📌 Contact Centre Sales Consultant | Leading Australian Airline (Sydney)
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📍 Sydney