Job Type: Part-time

Help make a difference! Client Relationship Support Officer An exciting opportunity is available to join our Client Services Team in a new part-time role! The Client Relationship Support Officer is a first point of contact for clients, providing high quality administrative, coordination and inbound enquiry support to ensure smooth client access to See Differently’s services. The role strengthens operational efficiency by managing client information, triaging enquiries, supporting the scheduling processes and maintaining accurate documentation. This role compliments the Client Relationship Partner by enabling then to focus on client engagement, navigation, coordination and advocacy. Responsibilities: Front line enquiry support – inbound enquiries, respond to phone, email, and reception enquires providing courteous and timely information. Initial triage – identify enquiry type and direct clients to the appropriate team/program/service. Information provision – provide basic information about services, including the appointment process and organisational pathways. Administrative & Operational Support – CRM data accuracy, enter client information, update records and maintain data integrity. Documentation management – prepare and organise client information, referral forms and internal records. Scheduling support – assist with appointment coordination- follow up calls and confirmation processes. Workflow coordination – track tasks, monitor follow ups and ensure timely completion of administrative steps. About you: Ability to work 20 hours per week, 4 hours per day Monday to Friday Ability to identify and implement solutions. Proven ability to work cohesively in a small team environment.



Must have an ability to understand and empathise with clients with a disability including those from all types of backgrounds and cultures. Excellent interpersonal and conflict resolution skills and a high standard of competency in all communication (verbal and written) methods. Good report writing and record keeping skills. Open, honest and ethical. Valuable negotiation and conflict resolution skills. Certificate III Community Services or equivalent is essential. NDIS Worker Clearance Working With Children Clearance Completed NDIS Worker Orientation Module Training Why join us? You’ll be part of an inclusive, values-driven organisation making a real impact for people with vision loss. In addition, we offer: Competitive remuneration Salary packaging Opportunities for professional development EAP Wellbeing and recognition incentives Paid parental leave As an organisation, we are committed to protecting children, young people and vulnerable adults and people with disability. All staff are required to work within our Code of Conduct, the NDIS Code of Conduct and undergo relevant pre-employment checks. We believe our strength comes from the diversity of people, perspectives, and lived experiences within our organisation. As a community-focused service provider, we are committed to creating an inclusive workplace where everyone feels respected, supported, and able to contribute meaningfully. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA individuals, and people living with disability. We are committed to providing equitable access to our recruitment process and encourage applicants to let us know if any adjustments are needed to support their full participation.

📌 Client Relationship Support Officer (Gilles Plains)
🏢 See Differently With The Royal Society For The Blind
📍 Gilles Plains