Christmas Seasonal: Administration and Gift Hamper Retail Assistant -

This is your opportunity to join a wonderful team at The Complete Basketcase for the upcoming Christmas season! We are a family-run gift hamper company located in Kensington, Victoria looking for a motivated, level-headed person to join us in a casual capacity for 30-35 hours per week from November through till X'mas. We are looking for someone to work Monday thru Friday.

We want to meet you if you have these skills:

- Provide excellent customer service over the phone and via email
- Ability to manage multiple tasks and stakeholders
- Print and allocate online orders via shopify
- Process phone and email orders
- Make and dispatch gift hampers
- Email or Use Suppliers online ordering system to make orders under direction from management
- Process Invoices through Xero
- Assist with generating new sales/gift ideas
- Be responsible for tracking and following up any issues with gift deliveries
- Manage customer expectations





We are looking for a person who:

- Is enthusiastic, creative and cutting-edge
- High level of empathy to deal with difficult customer situations while being confident in interactions
- Close attention to detail to accurately and efficiently complete tasks within set time frames
- Successfully works as part of a team and can also work independently under the direction of the business owner

The Essentials:

- Proven Customer Service Experience
- Demonstrated office administration experience
- Confidence to learn new systems quickly
- Experience with Excel and Word.
- Ability to work on your feet for the entire shift and lift more than 5kg
- Demonstrated high levels of enthusiasm, creativity, innovation and flexibility in previous work roles

Bonus Points

- Experience with Shopify
- Graphic Design

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📌 Christmas Seasonal: Administration and Gift Hamper Retail Assistant - (Melbourne)
🏢 The Complete Basketcase Group
📍 Melbourne