Job Description

About the Companyn

Our client is an established organisation with a complex customer operations function and a strong focus on accuracy, compliance and continuous improvement.

n An opportunity is available for a Customer Operations Analyst to join the team on an initial 12 month contract, with potential for extension subject to business requirements.

About the Rolen

Working within a close knit Customer Operations team, you will initially be dedicated to managing a high volume portfolio of life support customers. This will involve maintaining accurate records, completing annual reviews, issuing reminder notices and ensuring all supporting documentation is current and compliant.

n Once established in the life support portfolio, you will rotate through broader operational responsibilities on a monthly basis. This will include billing, portfolio and contract movements, inbox management, reconciliations and customer queries.

n Key responsibilities will include:

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- Managing life support customer records, reviews and updates

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- Issuing reminder notices and following up outstanding information

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- Ensuring documentation is accurate, current and compliant

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- Managing a high volume inbox and responding to customer queries

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- Completing billing and account reconciliations

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- Managing portfolio and contract movements

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- Validating customer and billing data across internal systems

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- Working closely with Sales, Accounts, electricians and customer support teams

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- Providing leave coverage and supporting the wider team

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- Investigating discrepancies and managing issues through to resolution

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- Identifying opportunities to improve processes, systems and automation





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- Supporting ad hoc projects and operational activities

About You You will be an organised, analytical and proactive professional who is comfortable working in a high volume environment and managing detailed administrative processes.

n You will bring:

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- Experience in billing, utilities, energy, customer operations or a similar environment

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- Strong Excel, data analysis and reconciliation skills

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- Excellent attention to detail and compliance focused administration skills

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- Confidence learning and navigating complex systems

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- A self directed approach, with the ability to investigate issues before seeking support

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- Strong communication skills and the ability to work with varied personalities

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- The confidence to communicate clearly and professionally with solid stakeholder groups

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- A positive, resilient and process driven mindset

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- A genuine interest in continuous improvement and finding better ways of working

n Experience with Salesforce, ROBI, Dura or similar billing systems will be highly regarded. Knowledge of retail operations, metering, settlement or regulated customer processes will also be advantageous.

The Benefits
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- Initial 12 month contract with potential for extension

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- Opportunity to join an established organisation

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- Exposure to high volume customer operations, billing and reconciliation processes

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- Opportunity to contribute to process and system improvements

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- Supportive wider team environment

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- The role will continue through the Christmas period, excluding public holidays

n Please submit your current resume to apply. To learn more about Davidson, visit davidsonwp.com.

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📌 Customer Operations Analyst (Brisbane)
🏢 Davidson
📍 Brisbane