Job Description

Customer Service Officern
Werribee | Part-Time (30-35 Hours Per Week) | Until 19 February 2027 | $39 per Hour + Super
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n An excellent opportunity is available for an experienced Customer Service Officer to join a busy and community-focused organisation based in Werribee.n
n This role will suit someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service. n
nWorking across both front counter and contact centre functions, you will be the first point of contact for customers, assisting with a broad range of enquiries and requests.n
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nKey Responsibilitiesn

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- Provide professional and courteous customer service via phone and face-to-face interactions
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- Respond to customer enquiries or direct requests to the appropriate department
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- Resolve customer concerns where possible and provide suitable solutions
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- Process customer payments, receipts and related transactions accurately
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- Assist with cashiering duties, daily balancing and banking processes
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- Record and manage customer requests using internal systems
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- Maintain accurate customer records and enquiry data
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- Prepare routine correspondence and administrative documentation
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- Support the maintenance of customer service resources and information displays
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- Contribute to a positive team culture and high-quality customer experience
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About You n




nTo be successful in this role, you will demonstrate:n
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- Previous experience in a customer service, contact centre or front counter environment
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- Strong communication and interpersonal skills
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- Experience handling high-volume customer enquiries
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- Cash handling, EFTPOS and reconciliation experience
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- Good computer skills and the ability to quickly learn new systems
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- Strong attention to detail and accuracy
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- Ability to manage competing priorities in a busy workplace
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- A professional, friendly and customer-focused approach
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Desirable Experiencenn
- Experience within local government or a community-focused organisation
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- Previous cashiering experience
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- Knowledge of customer request management systems
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- Ability to speak a community language (advantageous but not essential)
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nIf this sounds like your next opportunity, we would love to hear from you.n
Please note that only shortlisted candidates will be contacted.

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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.n
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You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

📌 Customer Service - Customer Service Officer (Melbourne)
🏢 Chandler Macleod
📍 Melbourne