Your prospect:

As our valued 'Customer Support Specialist' you will work collaboratively with multiple internal teams across the TPG Telecom business to deliver value‑add Customer Care in response to calls and enquiries specific to their business needs.

You’ll make impact by:

Provide end to end lifecycle customer support to through in-life Servicing

Journeys

- Answer incoming calls and customer queries in a timely and efficient manner and take ownership to resolve concerns and enquiries and achieve first contact resolution where possible.
- Process all requests and transactions in an efficient and timely manner while providing a leading customer experience.
- Where First Case Resolution is not possible, collaborate with stakeholders eg Billing, Sales, Finance, Operations, IT, vendors on queries and disputes ensuring the customer are regularly kept up to date with relevant information.
- Always provide accurate and timely information to our customers specific to their orders and needs.
- Manage workflow queues, mail-boxes and escalation tickets in a prioritized and efficient manner.
- Actively participate in continuous business improvement by suggesting changes that enhance the customer experience.

What you’ll bring:

- Customer service experience with effective resolution of customer calls and requests within agreed SLAs
- Telecommunications industry experience preferred




- Ability to deal with high pressure situations and changeable environments
- Flexible, resilient and tenacious with a propensity to persevere
- Ability to build relationships with customers and peers alike
- Advanced listening and interpersonal skills
- Ability to prioritise workload

What's in it for you?

- Flexible hybrid way of working (from home and office)
- ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts

Come join us and build a better future.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

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📌 Customer Support Specialist (Hobart)
🏢 Tpg Telecom
📍 Hobart