Our Service Desk / Desktop Support Analyst (L1‑L2) offers a 6‑month contract. The role is based in Adelaide CBD with a remote working option. The contract demands a baseline Australian Government Security Clearance.

Why you will love working here

We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.

About the Opportunity

We are currently seeking multiple high calibre Service Desk / Desktop Support Analysts (L1‑L2) to join a Federal Government organisation based in Adelaide CBD. This is an excellent opportunity for motivated IT professionals who thrive in fast paced environments and can quickly become productive within a contractor setting.

Working within a up-to-date Microsoft centric environment, you will provide frontline technical support to end users, ensuring the smooth operation of business critical systems and services.

Setting

- Microsoft 365
- Microsoft Azure
- Service Now
- Windows Desktop Environment

Key Responsibilities

- Provide Level 1 and Level 2 desktop and service desk support.
- Troubleshoot hardware, software, application, and user access issues.
- Manage and resolve incidents and service requests through Service Now.




- Support Microsoft 365 technologies including Outlook, Teams, One Drive, and Share Point.
- Assist with Azure and identity related support activities.
- Deliver excellent customer service to internal stakeholders.
- Escalate complex issues where appropriate and contribute to ongoing service improvements.

This opportunity is suited to junior to mid level IT professionals who are eager to develop their careers in a supportive and high performing environment.

Essential Requirements

- Demonstrated experience providing L1/L2 Desktop Support or Service Desk support.
- Experience supporting Microsoft 365 environments.
- Exposure to Azure and Service Now.
- Strong troubleshooting and customer service skills.
- Current Australian Baseline Security Clearance.
- Ability to work onsite in Adelaide CBD.

What's on Offer

- Initial 6 month contract.
- Modern Microsoft technology environment.
- Convenient Adelaide CBD location.
- Opportunity to work alongside a high performing team.
- Immediate start available.

We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.

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📌 Service Desk Engineer-– Microsoft 365 & Azure (Adelaide)
🏢 CENTORRINO TECHNOLOGIES
📍 Adelaide