Job Description

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About Us

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Norco is Australia's oldest and largest dairy co-operative, with 131 years of hands-on experience in Australian dairy and agriculture. Proudly 100% Australian farmer-owned, we're built from the ground up by the people who work the land.

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With two key arms, DairyFoods and AgriSolutions, we're here to back our communities and customers every step of the way, staying true to our roots and committed to growing together.

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Norco AgriSolutions has been serving customers since 1948, with 26 stores across NSW and QLD, Animal Nutrition mills, and an in-house commodity trading team. We provide customers with competitive, convenient and trusted business solutions that add value to their businesses.

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Whether customers are growing, breeding, or seeking general or more specialised technical advice, our in-store and field teams are there to help with their subject matter knowledge and expertise.

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About the Role

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We have a fantastic opportunity available in our Coffs Harbour retail store for an enthusiastic, reliable and self-motivated team member to join us on a permanent, full time basis.

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This is a hands-on, customer-facing retail role where no two days are the same, combining sales, merchandising, customer service, deliveries and warehouse duties.

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You'll work closely with local farmers and a wide range of community customers, helping them find the right products and practical solutions for their needs, while working across both the retail store and warehouse.

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Our Coffs Harbour site includes a drive-through, where customers can pull in with vehicles and trailers to be served directly. You'll play a key role in this space, helping customers quickly and safely with product selection, loading and advice.

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You'll be part of a supportive, down-to-earth team who take pride in helping their customers and each other.

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Your Day-to-Day Activities Will Include:

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- Providing sales and customer service, including agricultural advice and product recommendationsBuilding robust relationships with customers and supporting repeat business.
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- Working across both the retail store floor and warehouse environment.
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- Assisting customers in the drive-through warehouse, including loading products into vehicles and trailers.
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- Maintaining store presentation and merchandising displays.
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- Assisting with stock, including ordering, receipting, stocktakes and dispatch.
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- Processing sales and preparing quotes.
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- Assisting with local deliveries as required.
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About You

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- You'll be someone who enjoys working with people, takes pride in providing great service, and has a genuine interest in agriculture or rural products.
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- You're organised, reliable and comfortable balancing a variety of tasks in a fast-paced environment.
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- You show initiative, enjoy keeping busy and take a practical approach to supporting customers, your team and the wider store operation.
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- You're comfortable working across retail and warehouse environments and enjoy hands-on work.
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Skills and Experience Required

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- Strong customer service and sales experience.
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- Experience in rural retail or warehousing (highly desirable).
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- An understanding of the agricultural industry (highly desirable).
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- Strong communication and interpersonal skills.
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- Good computer skills, including Microsoft Office and POS systems.
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- Physically capable of handling manual tasks.
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- A strong commitment to workplace health and safety.
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- Current driver's licence (essential).
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- Forklift licence, or willingness to obtain one.
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Why Join Norco?

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- Be part of a local, community-focused team.
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- Work in a hands-on and varied role with real customer connection.
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- Be part of a 100% Australian farmer-owned co-operative that has proudly supported farmers, regional communities and Australian agriculture for more than 130 years.
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- Grow with us - we invest in our people through ongoing learning, career development and supportive leadership.
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- Enjoy staff perks including discounts, Fitness Passport, EAP support, paid parental leave and more.
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- Join a business that genuinely values people, safety and wellbeing.
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Next Steps

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If you're looking for a role where you can build strong customer relationships, work with a great local team, and be part of a business that supports Australian agriculture, we'd love to hear from you.

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Please submit your resume and a cover letter outlining your suitability for the role

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As part of our pre-employment process, the successful candidate will be required to complete a police check and pre-employment medical, including drug and alcohol screening, with outcomes considered satisfactory by Norco.

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At Norco, we are committed to building a diverse and inclusive workforce.

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📌 Merchandise Sales | Retail & Warehouse (Coffs Harbour)
🏢 Norco Co-Operative
📍 Coffs Harbour