The key duties of the position include:

We are seeking an experienced, influential senior leader to join the Frontline Operations Group Executive as Deputy Commissioner, Frontline Resource Management.

As part of the senior executive team, you will work together as one Frontline Operations to strengthen the integrity of the tax and super systems while providing efficient and effective taxpayer service.

As Deputy Commissioner, Frontline Resource Management, you’ll help shape the future of Frontline Operations and the capability that underpins its success. You will lead the workforce, investment and performance strategies that enable trusted services, strengthen compliance outcomes and maintain confidence in Australia's tax, superannuation and registry systems.

Frontline Operations is operating in a rapidly evolving service delivery and compliance environment, shaped by changing taxpayer expectations, emerging technologies and increasing complexity. You will play a pivotal role in preparing our people, services and compliance approaches for the future, leading strategic improvements across workforce capability, digitally enabled service delivery, governance, resource investment and organisational performance. Through your leadership, Frontline Operations will remain agile, resilient and equipped to deliver the outcomes envisioned in the ATO Strategy.

Success in this role requires exceptional strategic judgement, enterprise leadership and the ability to lead through complexity and change. You will translate enterprise priorities into practical delivery,



build capability at scale and foster trusted partnerships across the ATO, broader APS and external stakeholders. Leading large and diverse teams, you will create the conditions for innovation, high performance and continuous improvement, positioning Frontline Operations to respond confidently to future challenges while delivering lasting value for the Australian community.

All of our senior leaders are expected to:

- develop a clear vision for the future that links to ATO and government priorities
- be accountable and deliver outcomes that align with the long-term perspective
- find innovative and practical solutions, be open to ideas and engage with risk
- work collaboratively and influence across boundaries to achieve outcomes, progressing issues that cut across APS agencies, sectors and communities
- persuade others towards an outcome, maintaining the confidence of government and stakeholders
- be self-aware and courageous, empowering individuals and teams to deliver their best
- build trust and confidence in the ATO and the tax and superannuation systems.

To be considered you must also have:

- A strong record of leading integrated workforce, capability, workload, resource and investment planning in a large and complex organisation.



You will bring sound judgement and the ability to balance operational priorities, affordability and risk while strengthening organisational capacity and resilience.
- Proven ability to lead complex transformation and translate strategic priorities into tangible workforce, operating model, capability and investment outcomes. You will think across organisational boundaries, connect interdependent systems and turn strategic intent into practical, sustainable delivery.
- A demonstrated ability to build trusted relationships and influence senior stakeholders across organisational and government boundaries. You will use data, insights and evidence to frame choices, navigate competing priorities and support timely executive decisions that deliver shared outcomes

Notes

People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Getting to know the Australian Taxation Office

We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing. Our people are problem-solvers, curious, agile and are at the heart of our success. We are inclusive and embrace the strength of diversity. Versatile working arrangements are available to help balance work and life. We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.

📌 Deputy Commissioner, Frontline Resource Management (Perth)
🏢 Australian Taxation Office
📍 Perth