About the role

This is a current role, created because customer enquiries and quoting have grown. It's mostly inbound: you'll handle enquiries that come to us, work out what each customer needs, source the ingredients and packaging, prepare the quote, and follow it through until the job is won. Then you'll look after those customers and help them get more from us. There's no high-pressure cold calling. You'll make some outbound contact to grow our Nourished Nutrients range with resellers. You'll report to our Operations Manager and work closely with our customer support and production team.

Key responsibilities

- Be the first point of contact for new customers: respond to enquiries, scope the job and confirm specifications

- Build costings and prepare quotes, then follow them up and turn them into orders

- Look after existing customers: reorders, check-ins, and making sure they know everything we offer

- Grow our supply of ingredients, packaging and materials to new and existing customers

- Work with production and operations so customer requirements are met

- Research and identify suppliers of ingredients, packaging and manufacturing services

- Obtain pricing, specifications, samples, MOQs and lead times, and recommend the best options

- Keep supplier pricing records up to date, and find alternatives when price, availability or quality changes

- Enter new and repeat sales orders into our inventory system (currently Fishbowl), check them against the quote, and prepare customer invoices

- Keep our CRM (Bigin) up to date and manage the orders inbox

About you

- Calm and easy-going. Steady under pressure

- Reliable and honest.



You do what you say, and own your mistakes

- You follow through. You chase a quote without being reminded

- Comfortable with numbers. Costings, margins and unit prices don't faze you

- Good with people. Warm and confident on the phone and by email

- Curious. You ask "is there a better way?"

- Experience in food, supplements, packaging or manufacturing, or with a CRM, is a bonus but not essential

- You must have the right to work full time in Australia

About us

Agtech Food Manufacturing (AFM) is a Gold Coast contract manufacturer making food and supplement products for brands across Australia. We produce capsules (bulk and packaged), powders and blends, supply ingredients, packaging and labels, offer white-label products through our own Nourished Nutrients range, and provide 3PL storage and dispatch. Freeze-dried products come through our sister company. We're part of the Agtech Group, a family-owned group of small businesses in food manufacturing, freeze drying and plant health. We're a close team. Decisions are quick, there's no corporate red tape, and you'll see the difference your work makes.

Benefits

- $80,000 – $95,000 + super, depending on skills and experience

- A structured growth path, with set review points and a formal remuneration review at 12 months against agreed performance measures

- Strong results can lead to more responsibility, a step up in title and higher pay

- Full time, Monday to Friday

- A varied role where you'll work directly with customers, suppliers, production and the people making the decisions

- Direct access to the people who make decisions

📌 Sales & Sourcing Coordinator (Ashmore)
🏢 Agtech Natural Resources
📍 Ashmore