Job Description

About the Opportunityn
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n Are you an experienced customer service professional with strong problem-solving skills and a passion for delivering positive customer outcomes?n
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n We're looking for a proactive and professional Customer Relations Officer to join a busy Queensland Government team.n
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n In this role, you'll be responsible for managing customer complaints and enquiries, investigating complex issues and working closely with internal and external stakeholders to deliver fair, timely and effective outcomes.n
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n This is a fantastic chance for someone who enjoys problem-solving, has excellent communication skills and thrives in an environment where attention to detail, professionalism and customer service are essential.n
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What You'll Be Doingn
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- Manage and resolve customer complaints and enquiries within required timeframes.
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- Investigate issues, review case information and determine appropriate outcomes.
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- Prepare clear, professional written responses and customer correspondence.
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- Liaise with internal teams and stakeholders to resolve complex matters.
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- Manage cases in line with relevant policies, procedures and legislation.
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- Maintain accurate records and contribute to service improvements.
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About you n
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- Previous experience in high-volume customer service, complaints handling or case management.
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- Strong written and verbal communication skills, with the ability to manage challenging conversations.
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- Excellent problem-solving and analytical skills to investigate and resolve complaints.
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- Ability to manage a high volume of cases, competing priorities and tight deadlines.
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- Confidence interpreting and applying policies, procedures and guidelines.
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- A proactive, resilient and customer-focused attitude with strong attention to detail.
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Benefitsn
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- Brisbane, CBD location
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- Contract up to June 2027, possible extension
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- $62.90 Per Hour + 12% Superannuation (PAYG Agency Contractor)
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- 36.25 hours per week, Monday to Friday (7.25 hrs per day)
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- Hybrid Working
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- Weekly pay cycle
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What you need to do now n

Click APPLY NOW and upload your CV (MS Word preferred) n
n We actively encourage the use of Cover Letters to highlight your relevant skills and experience aligning to the role.
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Confidential enquiries can be directed to:n
n Alana Huntern
n Principal Consultant
[email protected]
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Kingston Human Capital specialises in recruitment for the Queensland Government and Public Sector.n
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If this role isn't quite right for you, but you are seeking a similar opportunity, reach out for a confidential discussion about your career.n

📌 Customer Relations Officer (Brisbane)
🏢 Kingston Human Capital
📍 Brisbane