Introduction

Centacare North Queensland is a not-for-profit organisation dedicated to strengthening the wellbeing and resilience of individuals, families and communities across North Queensland.

Through our diverse range of counselling, family support, disability, youth, homelessness and community services, we make a meaningful difference in the lives of those we support.

Benefits You Will Enjoy

Competitive remuneration - SCHADS Level 8, salary from $135,300 per annum + superannuation.

Salary packaging - Access to not-for-profit salary packaging of up to $15,900 per annum through Eziway Salary Packaging.

Generous leave entitlements - Five weeks of annual leave plus 17.5% leave loading.

Birthday leave - An additional day of paid leave to celebrate your birthday.

Above-award benefits - Including additional compassionate leave, service-based annual leave and a continuous employment bonus, subject to eligibility.

Career development - Ongoing opportunities to develop your leadership capabilities and professional expertise.

Meaningful leadership - The opportunity to lead services that make a lasting difference across regional, rural and remote communities.

Supportive workplace - Join a collaborative, inclusive and values-driven organisation committed to making a positive impact.

Lead with Purpose.

Strengthen

Communities. Make a Lasting Impact.

Description

About The Role

Are you an experienced community services leader ready to make a difference beyond the everyday?

Centacare North Queensland is seeking a passionate and experienced Manager Family and Community Resilience to lead a diverse portfolio of family support, early intervention and community resilience services across North Queensland.

Based in Townsville, this is an exciting opportunity to provide strategic and operational leadership across programs including Remote Area Integrated Family Support Services (RAIFSS), BRIDGE Family Support, youth support and community resilience initiatives.

You'll play a key role in strengthening service delivery, supporting teams across regional and remote communities,



building valuable partnerships and leading initiatives that help individuals, families and communities thrive.

From supporting vulnerable families to coordinating disaster recovery responses and community-wide initiatives, this is a leadership role where your work will have a genuine and lasting impact.

Joining a values-driven, supportive and inclusive team, you will:

Lead and inspire multidisciplinary teams across North Queensland, fostering a positive culture of collaboration, accountability and professional growth.

Drive quality service delivery across family support, early intervention and community resilience programs, ensuring services are responsive, culturally safe and evidence-informed.

Build strong partnerships with government agencies, funding bodies, community organisations and key stakeholders to strengthen services and community outcomes.

Oversee program performance and governance, including funding agreements, budgets, workforce planning, safeguarding, risk management and continuous improvement.

Champion community resilience, coordinating disaster recovery activities, staff mobilisation and initiatives that strengthen families and communities during times of need.

Shape the future of services, identifying emerging community needs and opportunities to improve, develop and sustain programs across the region.

Skills and Experiences: To be successful in this role you will have:

- Relevant tertiary qualifications in Social Sciences, Social Work, Psychology, Behavioural Sciences or a related discipline, with a minimum of five years' experience in social or community services management.

- Demonstrated leadership experience across family support, early intervention,



community-based or related human services programs.
- Experience working within regional, rural or remote communities, together with knowledge of the Human Services Quality Framework and government-funded service requirements, will be highly regarded.
- Strong people leadership skills, with the ability to inspire, support and manage multidisciplinary teams across multiple locations.
- Proven experience in program management, operational planning, service delivery, performance monitoring and continuous improvement.
- Sound knowledge of child safeguarding, risk management, legislative requirements and quality service delivery within the community services sector.
- Highly developed communication and stakeholder engagement skills, with the ability to build meaningful partnerships across government, community and funding organisations.
- A commitment to culturally safe, inclusive and strengths-based practices that support positive outcomes for children, families and communities.
- A current Queensland Driver Licence, or the ability to obtain and maintain one.
- The ability to obtain and maintain a Working with Children Blue Card, NDIS Worker Screening Clearance and satisfactory National Police Check.

Ready to Lead with Purpose? If you're an experienced leader who is passionate about empowering teams, strengthening families and creating meaningful change across North Queensland, we would love to hear from you!

Don't wait- apply today! Applications will be reviewed as they are received, and suitable candidates may be contacted prior to the closing date. We encourage you to submit your application early to avoid missing out on this prospect.

Apply now and become part of the Centacare North Queensland team!

Centacare North Queensland is a Child Safe and Equal Opportunity Employer. People from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse backgrounds, are encouraged to apply.

Applicants must have appropriate work rights in Australia.

📌 Manager Family and Community Resilience- Townsville
🏢 Centacare North Queensland (NQ)
📍 Townsville