CustomerServiceAdvisorNearSalisbury|£27,000–£30,000DOE|FullTime|OfficeBasedAreyouarealpeoplepersonwholovesdeliveringgreatcustomerservice?Do you enjoy being busy, solving problems and making sure customers have a brilliant experience from the moment they first get in touch?WearerecruitingaCustomerExperienceforasuccessfulandgrowingleisureandexperiencesbusinessbasednearSalisbury.Thisisn’tatraditionaladminpositionwhereyou’llspendyourdayquietlyprocessingpaperwork.You’llbeattheheartofthecustomerjourney,speakingtocustomerseveryday,helpingwithbookings,answeringquestionsandsortingo You’llneedtobeorganisedandaccurate,butjustasimportantly,you’llneedtoenjoytalkingtopeople.TheRoleWorkingaspartofafriendlyandenergeticteam,you’llsupportcustomersfromtheirinitialenquirythroughtobookingandbeyond.Yourdaywillinclude:- Handlingincomingcustomerenquiriesbyphoneandemail- Helpingcustomerswithbookings,amendmentsandgeneralquestions- Deliveringawarm,friendlyandprofessionalcustomerexperience- Takingownershipofqueriesandseeingthemthroughtoresolution- Processingbookingsandpayments- Keepingcustomerandbookinginformationaccurateanduptodate- UpdatingCRMandinternalsystems- Followingupwithcustomerswhererequired- Supportingvoucherandgiftingadministration- Assistingwithstockcontrolforproductsavailabletocustomers- Workingcloselywithsales,marketingandoperationalcolleagues- HelpingidentifywaystomakethecustomerjourneyevenbetterWhoAreWeLookingFor?Youmightcurrentlyworkincustomerservice,retail,hospitality,travel,leisure,events,salessupportorabusybookingenvironment.Previousexperienceisgreat,butwe’reequallyinterestedinfindingpeoplewiththerightattitudeandpersonality.You’llprobablydescribeyourselfassomeonewho:- Genuinelyenjoystalkingtocustomers- Buildsraporteasily- Isfriendly,confidentandapproachable- Takesownershipratherthanpassingproblemson- Remainscalmwhenthingsgetbusy- Hasexcellentattentiontodetail- Canjuggleseveralthingsatonce- Thinksontheirfeetandlooksforsolutions- Isempatheticandunderstanding- IscomfortableusingIT,emailandCRMsystems- Enjoysbeingpartofateam- BringsplentyofpositiveenergytoworkExperienceusingbookingorCRMsystemsanddealingwithcustomercomplaintsormorechallengingsituationswouldbeparticularlyuseful.What’sInItForYou?You’llbejoininganestablishedandgrowingbusinessoperatinginanexciting,customer-focusedsector.You’llreceive:- £27,000–£30,000salarydependingonexperience- Opportunitiesfordevelopmentandprogression- Friendlyandsupportiveworkingenvironment- Companypension- Companyevents- Casualdress- Staffbenefits- Freeon-siteparkingThisisanoffice-basedrolenearSalisbury,working37–40hoursperweek.Duetothenatureofthebusiness,theshiftpatternwillincludesomeweekendworking.If you’re looking for a customer focused role with plenty of variety, where you’ll be trusted to take ownership and make a genuine difference to someone’s experience, we’d love to hear from you.#J-18808-Ljbffr

📌 Zst34102 Customer Service Advisor, Salisbury £27-30k Pa
🏢 Zest4Talent
📍 Salisbury