Job DescriptionAPS3 Participant Support Officer – Dandenong NReasons to Apply – At a Glance N Australian Citizenship is required. Nn This role offers the chance to make a meaningful impact while building your skills in administration and customer service. N Join a growing Federal Government agency with a strong focus on operational excellence and career development. N Enjoy flexibility and stability, competitive hourly rate, and the potential for extension or permanency, NnYour NewCompany NnYour organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level. NYour New Role NnYou will be responsible for: Nnn Acting as the first point of contact for participants and stakeholders, providing clear advice and support. N Managing and resolving participant matters by actioning planning tasks in line with relevant legislation. N Delivering front reception support, including assisting with self-help kiosks and online services. N Responding to enquiriesvia phone, email, and in person, and referring to appropriate services when required. N Coordinating appointments and ensuring accessibility for all participants. N Performing data entry, maintaining accurate records, and recording feedback and complaints in business systems. NnWhat YouWill Need to Succeed NnThe successful applicant will demonstrate:



Nnn Strong communication skills with the ability to engage empathetically with participants. N A commitment to delivering high-quality customer service and supporting individuals with disabilities. N Ability to manage multiple priorities efficiently and maintain attention to detail. N Problem-solving capability to identify issues and develop practical solutions. N Knowledge of disabilityservices and frameworks (or willingness to learn). N Ability to work collaboratively in a team workplace and adapt to changing priorities. A compassionate and empathetic approach to supporting individuals with disabilities, NnThe Logistics NnOpportunity in Dandenong, VIC. NContract through until December 31st 2027 with the possibility of extension or permanency. NHourly rate of $38.89 + super. NAustralian Citizenship is required. NWhat You’ll Getin Return Nnn An opportunity to progress your career with a large Federal Government agency. N A positive and open working culture, with training provided. N Weekly pay cycle.n Online timesheet submission and approval. N Nominated superannuation fund. NnWhat YouNeed to Do Now NnIf this role sounds like something you’d be interested in pursuing, click ‘Apply Now’ or forward your current CV to [email protected]. Please include a short summary outlining your suitability for the role. NnIf this role doesn’t quite suit you, but you’re interested in exploring new opportunities, please contact us to arrange a confidential discussion about your career. Nn** Due to the high volume of applications we are currently receiving, we may not be able to respond to every phone call or email. We appreciate your patience and understanding during this busy period. ** Nn#3025212n

📌 Aps3 Participant Support Officer - Dandenong (Melbourne)
🏢 Hays
📍 Melbourne