Job Description N 26th October, 2026n About the Company N KE Select is partnering with an established organisation operating within the scientific and laboratory supply sector to recruit an experienced Customer Service Representative. N Our client provides a broadrange of specialised products and solutions to customers across the scientific and laboratory industry. The role has a strong focus on customer relationships, service excellence and operational efficiency, the business is seeking a proactive and customer-focused professional to join its team.About the Role N Reporting to the National Sales Manager, this position offers a diverse mix of customer service, sales administration, relationship management and proactive sales support. N You will play an important role in delivering a positive customer experience, managing enquiries and orders, coordinating service requirements and supporting the broader sales team. N Beyond day-to-day customer support, you will also have the opportunity to build customer relationships, identify sales opportunities and contribute to ongoing business growth.Key Responsibilities N n Manage customer enquiries relating to products, pricing, availability, orders and deliveries. N Prepare and process customer quotations and sales orders accurately and efficiently. N Proactively follow up quotations and engage with existing and prospective customers. N Build and maintain strong customer relationships to support retention and growth. N Identify opportunities for cross-selling, upselling and promoting new products. N Coordinate equipment servicing, repairs and warranty enquiries with suppliers and service providers. N Liaise with internal sales, warehouse and logistics teams to ensure timely order fulfilment. N Maintain accurate customer records, sales activities and opportunities within the CRM system. N Assist customers with online ordering, account registrations and eCommerce enquiries. N Work collaboratively with Account Managers to support sales initiatives and customer requirements.



N About You N n We are seeking a proactive, organised and personable individual who enjoys building relationships, solving problems and delivering exceptional customer service. N n To be successful, you will ideally bring: N n n Previousexperience in customer service, internal sales, sales support or a similar customer-facing role. N Strong communication and interpersonal skills with a customer-first approach. N Experience managing quotations, processing orders and coordinating customer requirements. N Confidence engaging with customers over the phone and identifying potential sales opportunities. N Excellent organisational skills, attention to detail and the ability to manage competing priorities. N Experience using CRM systems and Microsoft Office applications. N A collaborative attitude, commercial awareness and a willingness to take initiative. N Experience within scientific, laboratory, medical, technical or industrial products would be advantageous; however, candidates from other product-based or distribution environments with strong customer service and sales support experience are encouraged to apply. N n What'son Offer? N n An opportunity to join an established organisation within a specialised industry. N A varied role offering exposure to customer service, internal sales and business operations. N The opportunity to develop strong customer relationships and contribute to commercial outcomes. N A collaborative team environment with opportunities to expand your industry knowledge and capabilities. N How to Apply N n If you are a motivated customer service qualified who enjoys working in a fast-paced, customer-focused environment and is looking for an opportunity to broaden your experience, we would love to hear from you. N n n Click Apply Now to submit your application, or contact Evelyn Parker email: [email protected] or phone: 0431 028 314 for a confidential discussion. N n KE Select is a specialist recruitment consultancy supporting the scientific, medical, healthcare and life sciences industries across Australia. N n n

📌 Customer Service Officer - Scientific And Laboratory (Brisbane)
🏢 Ke Select
📍 Brisbane