Job DescriptionAbout the Company NOur client is an established organisation with a complex customer operations function and a strong focus on accuracy, compliance and continuous improvement. N An prospect is availablefor a Customer Operations Analyst to join the team on an initial 12 month contract, with potential for extension subject to business requirements. About the Role NWorking within a close knit Customer Operations team, you will initially be dedicated to managing a high volume portfolio of life support customers. This will involve maintaining accurate records, completing annual reviews, issuing reminder notices and ensuring all supporting documentation is current and compliant. N Once established in the life support portfolio, you will rotate through broader operational responsibilities on a monthly basis. This will include billing, portfolio and contract movements, inbox management, reconciliations and customer queries. N Key responsibilities will include: Nn Managing life support customer records, reviews and updates N Issuing reminder notices and following up outstanding information N Ensuring documentation is accurate, current and compliant N Managing a high volume inbox and responding to customer queries N Completing billing and account reconciliations N Managing portfolio and contract movements N Validating customer andbilling data across internal systems N Working closely with Sales, Accounts, electricians and customer support teams N Providing leave coverage and supporting the wider team N Investigating discrepancies and managing issues through to resolution N Identifying opportunities to improve processes,



systems and automation N Supporting ad hoc projects and operational activities About You You will be an organised, analytical and proactive professional who is comfortable working in a high volume environment and managing detailed administrative processes. N You will bring: N Experience in billing, utilities, energy, customer operations or a similar environment N Strong Excel, data analysis and reconciliation skills N Excellent attention to detail and compliance focused administration skills N Confidence learning andnavigating complex systems N A self directed approach, with the ability to investigate issues before seeking support N Strong communication skills and the ability to work with varied personalities N The confidence to communicate clearly and professionally with strong stakeholder groups N A positive, resilient and process driven mindset N A genuine interest in continuous improvement and finding better ways of working N Experience with Salesforce,ROBI, Dura or similar billing systems will be highly regarded. Knowledge of retail operations, metering, settlement or regulated customer processes will also be advantageous. The Benefits N Initial 12 month contract with potential for extension N Opportunity to join an established organisation N Exposure to high volumecustomer operations, billing and reconciliation processes N Opportunity to contribute to process and system improvements N Supportive wider team environment N The role will continue through the Christmas period, excluding public holidays N Please submit your current resume to apply. To learn more about Davidson, visit davidsonwp.Com. N

📌 Customer Operations Analyst (Brisbane)
🏢 Davidson
📍 Brisbane