Job DescriptionAbout the Opportunity N n N Are you an experienced customer service qualified with strong problem-solving skills and a passion for delivering positive customer outcomes? Nnn We're lookingfor a proactive and professional Customer Relations Officer to join a busy Queensland Government team. Nnn In this role,you'll be responsible for managing customer complaints and enquiries, investigating complex issues and working closely with internal and external stakeholders to deliver fair, timely and effective outcomes. Nnn This is a fantastic opportunity for someone who enjoys problem-solving, has excellent communication skills and thrives in an environment where attention to detail, professionalism and customer service are essential. NnWhat You'll Be Doing Nnn Manage andresolve customer complaints and enquiries within required timeframes. N Investigate issues, review case information and determine appropriate outcomes. N Prepare clear, professional written responses and customer correspondence. N Liaise with internal teams and stakeholders to resolve complex matters. N Manage cases in line with relevant policies, procedures and legislation. N Maintain accurate records and contribute to service improvements. NAbout you Nnn Previous experience in high-volume customer service, complaints handling or case management.



N Strong written and verbal communication skills, with the ability to manage challenging conversations. N Excellent problem-solving and analytical skills to investigate and resolve complaints. N Ability to manage a high volume of cases, competing priorities and tight deadlines. N Confidence interpretingand applying policies, procedures and guidelines. N A proactive, resilient and customer-focused attitude with strong attention to detail. NBenefits Nnn Brisbane, CBD location N Contract up to June 2027, possible extension N $62.90 Per Hour + 12% Superannuation (PAYG Agency Contractor) N 36.25 hours per week, Monday to Friday (7.25 hrs per day) N Hybrid Workingn Weekly pay cycle NWhat you need to do now NClick APPLY NOW and upload your CV (MS Word preferred) Nn We actively encourage the use of Cover Letters to highlight your relevant skills and experience aligning to the role. N Confidentialenquiries can be directed to: Nn Alana Hunternn Principal [email protected] N KingstonHuman Capital specialises in recruitment for the Queensland Government and Public Sector. Nn nIf this role isn't quite right for you, but you are seeking a similar opportunity, reach out for a confidential discussion about your career. N

📌 Ao4 Customer Relations Officer (Brisbane)
🏢 Kingston Human Capital
📍 Brisbane