Job DescriptionCustomer Service Officer NWerribee | Part-Time (30-35 Hours Per Week) | Until 19 February 2027 | $39 per Hour + Super Nn An excellent opportunity is available for an experienced Customer Service Officer to join a busy and community-focused organisation based in Werribee. Nn This role will suit someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service. NnWorking across both front counter and contact centre functions, you will be the first point of contact for customers, assisting with a broad range of enquiries and requests. NnnKey Responsibilities Nn Provide professional and courteous customer service via phone and face-to-face interactions N Respond to customer enquiries or direct requests to the appropriate department N Resolve customer concerns where possible and provide suitable solutions N Process customer payments, receipts and related transactions accurately N Assist with cashiering duties, daily balancing and banking processes N Record and manage customer requests using internal systems N Maintain accurate customer records and enquiry data N Prepare routine correspondence and administrative documentation N Support the maintenanceof customer service resources and information displays N Contribute to a positive team culture and high-quality customer experience NAbout You nnTo be successful in this role, you will demonstrate: Nnn Previous experience in a customer service, contact centre or front counter workplace N Strong communication and interpersonal skills N Experience handling high-volume customer enquiries N Cash handling, EFTPOS and reconciliation experience N Good computer skills and the ability to quickly learn new systems N Strong attention to detail and accuracy N Ability to manage competing priorities in a busy environment N A professional, friendly and customer-focused approach NDesirable Experiencen N Experience within localgovernment or a community-focused organisation N Previous cashiering experience N Knowledge of customer request management systems N Ability to speak a community language (advantageous but not essential) NnnIf this soundslike your next opportunity, we would love to hear from you. NPlease note that only shortlisted candidates will be contacted. NAt Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community. NnYou can readmore about our commitment to diversity and inclusion at https://www.Chandlermacleod.Com/diversity-and-inclusion.

📌 Customer Service - Customer Service Officer (Melbourne)
🏢 Chandler Macleod
📍 Melbourne