Job Description N About the Role N We are seeking expressions of interest for an Early Resolution Officer to join our Dispute Resolution Team on a part-time 12-month fixed-term contract, with the potential to become permanent. N n As an Early Resolution Officer, you will respond to current complaints received by phone and email, using your communication, problem-solving and judgement skills to understand the complaint and determine whether it falls within EWON’s jurisdiction. N n You will also guide consumers through the complaints process, provide clear information and adapt your communication approach to meet the needs of a diverse range of customers. N n This rolewould suit someone who is calm, resilient, organised and comfortable working in a high-volume workplace. N n Key Accountabilities N n Respond to customer enquiries and complaints and record information clearly and accurately in EWON’s case management system. N Assess whether complaints fall within EWON’s jurisdiction and request supporting information where required. N Interpret and communicate relevant legislation and regulations.



N Manage referrals for complaints outside EWON’s jurisdiction or where another avenue of resolution is more appropriate. N Maintain accurate and timely case records and ensure information meets EWON’s quality assurance standards. N Deliver a positive customer experience while remaining fair, independent and impartial. N n n How to Apply N For more information about the role, please see the position description. N n You can submit your application via the internal career portal by attaching a current resume and cover letter outlining why you are interested in the role, and how your skills and experience make you a strong candidate for the role. N n The recruitment process will include: N n review of your application N interview with relevantdepartment panel N profiling questionnaireon your preferred behavioural style at work N review of your performance development plan. N n Applications close Tuesday 10 November 2026. N n If you have any questions about this chance, please contact Jennifer Smith, Dispute Resolution Manager. N

📌 Early Resolution Officer (Sydney)
🏢 EWON
📍 Sydney