What You’ll Be Doing

Reservations Management (Head Office)

· Manage day‑to‑day reservations for all venues within the portfolio

· Handle phone, email, and online reservation enquiries with professionalism and warmth

· Maintain accurate booking records across reservation systems

· Monitor pacing, booking times, and capacity to support smooth venue operations

· Liaise with venue teams to communicate bookings, special requests, and changes

· Respond to guest enquiries about venues, menus, directions, and general information

· Ensure all reservations reflect company standards and deliver a seamless guest experience

What We’re Looking For

· Highly organised with robust attention to detail

· Confident communicator with excellent customer service skills

· Comfortable managing multiple venues and priorities

· Calm, professional, and solutions‑focused under pressure

· Willing to be hands‑on when supporting events on site

· Flexible availability,



including evenings and weekends. Role predominatly Wednesday - Sunday.

Experience & Skills

· Experience in reservations, hospitality, events, or customer service preferred

· Familiarity with reservation systems an advantage (training provided)

· Strong time‑management and administrative skills

· A proactive, team‑focused approach

This role offers the best of both worlds — a structured, head‑office‑based reservations position combined with exciting, on‑the‑ground event involvement. You’ll gain exposure to multiple venues, work closely with both reservations and events teams, and play a key role in delivering exceptional guest and client experiences across the group.

How to apply: Click on the Apply Now button to apply through Zapid.

📌 Reservations & Events Support (Sydney)
🏢 Dedes Group
📍 Sydney