Job Description

Client Account Manager, Weddings, Honeymoons & Luxury Travel

Wedded Wonderland | Full‑Time | Office‑Based

Location: North Strathfield

Salary: $70,000 - $120,000 per year

Job type: Full‑time; Employment: Permanent

Responsibilities:

- Respond to inbound enquiries via phone, email, website and social media.
- Present relevant services, packages and experiences to potential clients.
- Build relationships and provide personalised recommendations.
- Coordinate consultations, appointments, venue enquiries, supplier availability, proposals and booking requirements.
- Assist clients exploring wedding venues, event suppliers, destination celebrations, and curated packages.
- Support enquiries relating to honeymoons, luxury accommodation, destination weddings and group experiences.
- Liaise with hotels, venues, travel partners, suppliers and experience providers.
- Maintain client records, track enquiries, manage follow‑ups and keep the sales pipeline up to date.
- Represent the business at showcases, events, exhibitions and client‑facing activations when required.

Candidate profile:

- Experience in wedding planning, travel & tourism, event coordination, luxury retail, hotels & hospitality, reservations & bookings, customer service, sales & account management.

Essential skills:

- Excellent communication, telephone and interpersonal skills.
- Strong sales ability and confidence engaging with clients.
- Highly organised, with excellent attention to detail.
- Ability to manage multiple enquiries and competing priorities.
- Proactive approach to follow‑ups and problem‑solving.




- Comfortable working with CRM systems, email and digital platforms.
- Professional presentation and a customer‑first mindset.
- Ability to work independently and collaboratively in a fast‑paced office environment.

Preferred experience:

- Wedding or travel industry experience is advantageous, but not essential.

Typical day:

- Morning – review new enquiries, prioritise leads and follow up on outstanding opportunities.
- Mid‑morning – conduct client discovery calls, understand requirements and recommend services.
- Midday – liaise with venues, hotels and suppliers; request availability, pricing and proposals.
- Afternoon – present packages, coordinate consultations and progress clients towards bookings.
- End of day – update CRM records, confirm next steps, review pipeline and prepare priority follow‑ups.

Performance expectations:

- Speed and quality of responses to client enquiries.
- Number of qualified consultations booked.
- Conversion of enquiries into paying clients and confirmed bookings.
- Sales revenue and booking targets.
- Consistency of follow‑up and pipeline management.
- Client satisfaction and service quality.
- Accuracy of CRM records and booking coordination.

Employment details:

- Position:



Client Account Manager, Weddings, Honeymoons & Luxury Travel.
- Employment: Full‑time.
- Work arrangement: Office‑based.
- Industry: Weddings, travel, events and luxury experiences.

Location: Sydney – $70,000 - $120,000 per year

Benefits and perks (Bacardi-like summary):

- Competitive salary with an excellent commission structure.
- Flexible work options – hybrid/remote arrangements available.
- Clear pathways for career development and progression.
- Annual recognition awards.
- Extra time off: birthday leave, bonus days, paid parental leave and long service leave.
- Health & Well‑being – medical, critical illness, life insurance, employee assistance programs.
- Retirement/Pension plan.
- Competitive holiday/paid time off, additional days offered.

Company culture & diversity statement:

We value diversity and anyone seeking employment is considered based on merit, qualifications, competence and talent. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.

COVID‑19 details: No mention of vaccination requirement or work from home policy – contact employer for specifics.

Eligibility and compliance: All content retains original wording regarding visa sponsorship, right‑to‑work, background checks, and other compliance aspects when provided.

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