WHAT YOU’LL DO

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an workplace where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

- Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
- Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
- Manage team planning, scheduling, and ensure seamless opening and closing routines.
- Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
- Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
- Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team,



collaborating across stores to share insights and drive success together. Alongside your team, you’ll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Qualifications

WHO YOU ARE

- Experience in retail management and operations.
- Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
- Expertise in sales planning, analysis, and follow-up, using customer‑centric tools and reporting.
- Strong and confident leaders who inspire, coach, and develop their teams with integrity.
- Thriving in collaborative, dynamic environments, with a solution‑focused mindset.
- Motivated to create great customer experiences while promoting and selling our products.
- A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
- Effective communicators, creative, and curious.
- Flexible, analytical, and achievement‑oriented, with the ability to manage statistics and work with numbers.

Additional Information





H&M; Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

Benefits

At H&M; Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

- Receive 25% off H&M; Group brands; H&M;, COS, Monki, Weekdays, Arket, & Other Stories across the globe.
- Up to 26 weeks of company paid parental leave for eligible team members.
- Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.
- In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M; is a part of H&M; Group. At H&M; Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

#J-18808-Ljbffr

📌 Department Manager: Lead 20+ Team, Drive Service (Sydney)
🏢 Hoxton Park Warehouse
📍 Sydney