Simpro Software in Melbourne, Australia seeks a Customer Support Technician, Level 1 to engage customers and internal stakeholders with empathy and a customer-first focus. You will manage high volumes of inquiries by phone or chat, resolve issues quickly, and escalate where needed to ensure a positive service experience.
Ideal candidates will have robust communication, de-escalation, and problem-solving skills, with an eagerness to learn about the product suite and configurations to improve