Customer Service | Guest Experience l Casual

Love helping people start their adventures? Join our team in a hands‑on, active Casual role that's much more than a desk job. You'll welcome guests, complete rental contracts, demonstrate vehicles (full training provided), and recommend helpful extras to enhance their travel experience. Every day is different, and you'll play a key role in helping customers create unforgettable holiday memories.

Why you'll love this role:

- Competitive offer plus commission opportunities
- Free motorhome holiday trials*
- Full training provided - no RV experience required
- Active and varied work environment
- Supportive and inclusive team culture
- Career development opportunities
- Uniform, equipment and onsite parking provided

*Available to permanent full‑time and part‑time team members only. This is a 7‑day operation, so flexibility to work weekends and public holidays is required.

About You

- Customer service and/or sales experience
- Current open driver’s licence
- Enjoy fast‑paced, active work
- Friendly, adaptable and customer‑focused
- Confident communicator (additional languages are a bonus)
- Comfortable using technology
- Strong teamwork and problem‑solving skills

About Us

At Apollo, we're passionate about helping people explore Australia. As part of thl, Australasia's leading RV rental and tourism company, our trusted brands help thousands of travellers create unforgettable adventures every year. When you join us, you'll become part of a supportive team that values development, teamwork and exceptional customer experiences. Ready to start a career where every day helps create someone's next adventure? We value diversity and inclusion and welcome applications from people of all backgrounds. Applicants must have the right to work in Australia. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

Flexible working with a mix of office and home

Attractive salary package with bonus potential

Bring your customer service skills - industry training provided

About the company

Our client is an established national organisation seeking a Customer Service Consultant to join their Perth team. This is an opportunity to build on your customer service experience and develop your knowledge in a professional services workplace.





About the role

You will assist customers over the phone and by email, answering questions, following up on requests and keeping records up to date.

Your responsibilities will include

- Handling customer enquiries and providing clear, helpful information
- Following up with customers and keeping them informed
- Processing requests and completing related administration
- Maintaining accurate customer records
- Working with colleagues to resolve enquiries

Reporting directly to the customer service manager, your team are responsible for delivering a high level of customer service. We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Rivervale. With a strong team culture, we value our people, their personal and professional growth and readily recognise the contributions they make to our success.

About the Role:

- You will pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers.
- Handle a range of inbound customer calls from around Western Australia.
- Effectively manage customer orders for concrete and aggregate products
- Shifts are 5am‑1pm, 6:30am‑14:30pm, 9am‑5pm on weekdays as these are the business operational hours, and occasionally 5am‑12pm on a rotating Saturday.

Background, Skills, and Experience required:

- Training - Absolutely no logistics or construction industry experience necessary - learn it all through our well‑established and structured 4‑week training program.
- Problem Solving - work together and innovate to meet the challenges of the day. No two days are the same!
- Resilience - Tackle every new challenge with calm composure
- Curious - Work with our internal stakeholders to get the most from our network of assets




- Compassionate - be attentive to customer requirements and communicate fairly to everyone internal and external.

At Heidelberg Materials, we understand that your well‑being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work‑life balance, personal development, and financial savings.

- Salary Sacrifice: Take control of your finances by saving on, technology, and work‑related items through our salary sacrifice program.
- Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.
- Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.
- Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.
- Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.
- Health and Well‑being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.
- Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.
- Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.

About Heidelberg Materials

With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.

We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high‑quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects.

We are driven by excellence and high performance and together we will shape Australia's construction materials industry building a legacy for generations to come.

Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community.

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