Labelmakers Group is one of the foremost awarded manufacturers of innovative flexible packaging products and packaging solutions to the fast-moving consumer goods sector, mostly large multinationals in the general food and beverage markets. The Company is a private multisite business in Australia and New Zealand, employing well over 650 people, with the primary focus in manufacturing pressure sensitive labels.

About the Opportunity

We are seeking a Customer Service Representative to join our team in Somerton, VIC .

Reporting to the Customer Service Manager, you will play an important role in maintaining solid customer relationships, coordinating customer orders and ensuring a high level of service throughout the order fulfilment process.

This is a full-time position, working Monday-Friday, 40 hours a week.

Key Responsibilities:

- Establish and maintain positive, constructive relationships with customers.
- Manage customer orders and proactively monitor order progress, providing timely updates and identifying solutions to customer enquiries.
- Liaise with Sales, Pre-Press and Production to coordinate customer requirements and ensure orders are processed in accordance with agreed specifications.
- Review and coordinate customer demand and print requirements.
- Maintain accurate customer information and communicate order updates by working closely with Production and Supply Chain.




- Respond to customer enquiries and coordinate with relevant internal departments to facilitate timely resolutions.
- Identify opportunities to improve the customer experience and support efficient order processing.

To be successful in this role, you will have:

- Ideally, a minimum of three years' experience in a customer service role.
- Experience in the print, packaging or label manufacturing industry will be highly advantageous but not essential.
- Strong Microsoft Excel skills and confidence working with business systems.
- The ability to work independently, demonstrate initiative and respond promptly to customer needs.
- Excellent organisational skills and the ability to manage competing priorities.
- Strong analytical, communication and interpersonal skills.
- A proactive, solutions-focused approach with a commitment to delivering excellent customer service.

What can we offer you?

With sites spanning across the Australia and New Zealand, working as part of a highly driven team at Labelmakers Group, you can expect the opportunity to build your own home-grown career across functions, locations, and equipment.

At Labelmakers, we aim to be a destination employer in the printing industry where we do not just offer jobs - we offer long term careers.

For more information about us at Labelmakers Group, please visit our website. Candidates will be required to undergo a pre-employment medical and hold a right to work in Australia/New Zealand.

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📌 Customer Service Representative (Melbourne)
🏢 Labelmakers Group
📍 Melbourne