RedDoor Community Services – Mount Isa QLD

Hospitality with heart: train, mentor, and inspire young people while running a vibrant community café.

Program Supervisor & Mentor – GroundWork Café

Hospitality with heart: train, mentor, and inspire young people while running a vibrant community café.

About the Role

Are you an experienced barista or hospitality professional looking for more meaning in your work? At RedDoor, we’re seeking a Program Mentor at GroundWork Café to lead our small group youth training program at GroundWork Café Mount Isa — a café that doubles as a skills-building space for young trainees.

This hands-on role blends café coordination, mentoring, and program supervision . You’ll lead by example, using your hospitality expertise to train and inspire young people while helping them overcome barriers and build confidence in the workplace.

Key responsibilities

- Lead & mentor trainees: Coach practical hospitality, barista, customer service skills; provide 1:1 guidance; build workplace confidence.

- Oversee program delivery: Ensure trainees complete structured workbooks, meet milestones, and progress through training.

- Run café operations: Prepare espresso-based and specialty beverages; make simple cabinet foods; manage stock; maintain smooth daily service.

- Create a supportive environment: Foster a safe, inclusive, encouraging learning space.

- Provide wrap-around support:





- Pick up new employees/trainees from home when needed

- Help establish positive routines and work-ready habits

- Address barriers outside work (transport, personal organisation, confidence)

- Engage with other support service organisations to refer trainees with broader help as needed

- Report on outcomes: Track trainee progress, record customer engagement, and contribute to program success reporting.

- Collaborate for improvement: Work with RedDoor management to continuously strengthen delivery and support.

Must-have skills & experience

- Café and barista experience.

- Confident preparing high-quality espresso and specialty beverages.

- Capable of managing daily café operations, stock levels, and service standards.

- Experience in training and guiding others in hospitality best practice.

What we’re looking for

- Mentoring mindset: Patient, empathetic, passionate about helping young people succeed.

- Strong leadership: Able to manage trainees, run the café, and keep everything on track.

- Positive role model: Sets a skilled example and inspires confidence.

- Organised & proactive: Balances supervision, mentoring, and operations effectively.

- Collaborative team player: Works closely with RedDoor programs and community partners to provide holistic support.

Hours

- 7:00am – 3:00pm, Monday to Friday (negotiable)

- Café opening hours: 7:30am – 1:00pm

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📌 Program Mentor – GroundWork Café (Mount Isa)
🏢 RedDoor Community Services
📍 Mount Isa