This is a hands-on support role focused on helping employees get the most out of their workplace technology and ensuring day-to-day IT issues are resolved efficiently.

Job Responsibilities:

- Provide technical support to employees across onsite and remote environments.
- Troubleshoot laptops, desktops, software, peripherals, and connectivity issues.
- Support Windows devices and common workplace productivity applications.
- Assist with device setup, deployment, maintenance, and equipment tracking.
- Manage and resolve IT support requests and escalate more complex issues when required.
- Support workplace technology such as printers, meeting room equipment, and remote-access tools.
- Maintain clear technical documentation and contribute to improvements in IT support processes.




- Work closely with other technology teams to provide a positive end-user experience.

Qualifications:

- Familiarity with Microsoft 365 and common business applications.
- Basic understanding of networking concepts and troubleshooting.
- Solid problem-solving and customer service skills.
- Clear communication and the ability to support both technical and non-technical users.
- Comfortable working independently as well as part of a broader technology team.

Work Arrangement

This role is based in Australia and may involve a combination of onsite and flexible working arrangements depending on operational requirements.

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📌 Information Technology Support Analyst (Sydney)
🏢 Important Company of the Sector
📍 Sydney