A great opportunity exists to join a leading family owned textile distributor, in a part time Customer Service position, providing professional, responsive and effective support to our customers, sales representatives and internal departments.

The position combines customer service, sales order processing, general administration and coordination with our warehouse, purchasing and marketing teams. The successful applicant will be customer-focused, organised and proactive, with the ability to manage competing priorities, resolve enquiries and contribute positively to the smooth operation of the business. Experience in phone based customer service preferred.

Key responsibilities

Respond professionally and promptly to customer enquiries by telephone and email

Assist customers with product enquiries, order placement, stock availability, backorders, freight and delivery information

Process customer orders accurately and efficiently, ensuring a high standard of attention to detail

Develop positive, professional relationships with customers and contribute to a consistently high standard of customer service

Work collaboratively with our small customer service team to maintain a supportive, efficient and solutions-focused working environment

Provide general administrative support across the business, including assistance to management

Liaise closely with Purchasing,



Reception and Warehouse teams to coordinate customer orders, stock availability and timely despatch

Build strong working relationships with National Account Managers, providing reliable support for customer enquiries and sales-related activities

Manage daily priorities effectively while maintaining accuracy and attention to detail

About you

Excellent verbal and written communication skills

A friendly, professional and customer-focused approach

Strong organisational skills and the ability to manage multiple tasks

Accuracy and attention to detail, particularly when processing orders and customer information

Confidence using computer systems and the ability to learn new software

A proactive, flexible and solutions-oriented attitude

The ability to work both independently and as part of a team

Reliability, accountability and a genuine willingness to contribute to the success of the business

About us

Wortley Group is a leading wholesaler of leading textile brands to the interior design, commercial and residential furnishing industry. 100% Australian family owned, we value professionalism, teamwork, initiative and a commitment to delivering excellent customer service. As a long-established business, we recognise the importance of building strong relationships with our customers and supporting one another across the organisation.

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📌 Customer Service (Melbourne)
🏢 Wortley Group
📍 Melbourne