$40.82 – $43.67 per hour + 25% leave loading

- Casual opporunity | Join a supportive, community-focused team
- Level 4 | $40.82 – $43.67 per hour + 25% leave loading
- Monday to Friday | No weekend work | Free parking | Modern offices
- Customer Service | Training and development opportunities | Local Government

Love helping people and being the calm voice on the other end of the line?
If you thrive in a fast-paced environment, enjoy solving problems, and want a role where no two days are the same, this could be your perfect fit.

The City of Wanneroo is on the lookout for two friendly, motivated Customer Relations Officers to join our busy Customer Service and Information Team.
This is your chance to build a meaningful career in local government, support your community, and be part of a team that genuinely values great service, teamwork, and a positive attitude all while enjoying great local government benefits, and plenty of room to grow.

About the Role
As a Customer Relations Officer, you will be the first point of contact for our diverse community, assisting customers via phone and email. You will play a critical role in responding to enquiries and providing high-quality service while completing a wide variety of administrative tasks.

What you’ll be doing
No two customer interactions are quite the same. You’ll help customers navigate Council services, answer questions, resolve issues and connect them with the right information or team.

You will be:

- Responding to a wide range of customer enquiries by phone and email
- Providing clear, accurate and friendly information
- Investigating enquiries and finding practical solutions
- Using multiple systems and databases to record and manage customer requests
- Processing transactions and completing administrative tasks
- Following up enquiries to ensure customers receive the right outcome
- Working collaboratively with other Council teams to resolve more complex enquiries
- Helping deliver a positive customer experience, even when conversations are challenging

About You
We’re looking for people who genuinely enjoy helping others. Whether your background is in contact centres, retail,



hospitality, administration or another customer-facing environment, we want to hear from you.

- You enjoy talking to people and finding solutions
- You can confidently handle challenging or difficult conversations
- You remain professional, patient and calm when things get busy
- You’re comfortable learning current systems and navigating multiple screens
- You have a genuine interest in helping members of the community
- You take ownership of enquiries and follow things through
- You enjoy being part of a team and contributing to a positive workplace

So… why join the City of Wanneroo?

Perks & Support

- Work with an Award Winning Customer Service Team
- Up to 15% superannuation with matching
- Free on-site parking
- Thoughtfully designed workspaces with sit-stand desks
- Modern end-of-trip facilities including showers, lockers, and secure bike storage
- Access to salary packaging and novated leasing options
- 50% off membership to our award-winning gym and leisure centre, Aquamotion
- An active social club with regular events

You won’t be expected to know everything on day one. We’ll provide comprehensive training and support to help you learn our systems, processes and services, giving you the confidence to hit the ground running.

Work Local

We’re one of Western Australia’s fastest-growing local governments, located in Perth’s north on Whadjuk Noongar Country. Our work reaches across a diverse and growing community, and our people play an important role in shaping what comes next.

We’re committed to building an inclusive, diverse and equitable workplace where everyone feels valued, respected and empowered to contribute.

We encourage applications from Aboriginal and Torres Strait Islander peoples,



people from culturally and linguistically diverse backgrounds, people with disability, people from LGBTIQA+ communities, and people of all ages, genders, faiths, sexual orientations and those with family or caring responsibilities.

Reference Number:

For further information please contact Pearl Bore, Team Leader Customer Relations Centre, on

Please note:

- A National Police Clearance (within 3 months) is required prior to commencement.
- All employees must declare secondary employment to manage any potential conflicts of interest and fatigue risks.
- A Pre-employment Medical assessment may be required

Unlock job insights

The City of Wanneroo is WA's fastest growing local government authority spanning both urban and rural areas. Our population will double over the next 25 years. We service an area of 685 square kilometres, which includes bushland, wetlands, urban and rural areas as well as 32 kilometres of pristine coastline.

The City is home to more than 216,000 people across 36 distinctive suburbs from Two Rocks to Koondoola.

The City of Wanneroo employs over 1,000 people, many of whom are local residents. Our team helps deliver a range of services & facilities that cater for everyone in the community.

The City of Wanneroo is WA's fastest growing local government authority spanning both urban and rural areas. Our population will double over the next 25 years. We service an area of 685 square kilometres, which includes bushland, wetlands, urban and rural areas as well as 32 kilometres of pristine coastline.

The City is home to more than 216, 000 people across 36 distinctive suburbs from Two Rocks to Koondoola.

The City of Wanneroo employs over 1,000 people, many of whom are local residents. Our team helps deliver a range of services & facilities that cater for everyone in the community.

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📌 Customer Relations Officer (Wanneroo)
🏢 City of Wanneroo
📍 Wanneroo