Coinbase is seeking a motivated Complaints Analyst to join the Global Complaints team within Customer Experience. You will investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers.
You will own assigned cases from intake through resolution, ensuring thorough, accurate, and timely responses. Responsibilities include gathering data, maintaining Salesforce records, escalating complex cases as needed, and identifying patterns for
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📌 Remote Complaints Analyst — Fintech CX Expert (City of Gold Coast)
🏢 Miss Amara
📍 City of Gold Coast
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