Coinbase is seeking a Complaints Analyst III to join the Global Complaints team within Customer Experience. You will investigate and resolve consumer, regulatory, and litigation support complaints, delivering fair outcomes for Coinbase customers and ensuring timely, accurate responses.
You will maintain complete case records in Salesforce, escalate complex cases as needed, and contribute to continuous improvement through calibration sessions and trainings to stay aligned with evolving quality
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📌 Remote Complaints Analytics Specialist (Sydney)
🏢 Mercor
📍 Sydney
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