Client Service and Administration Officer Contract Type Contract Reference BH-375413 Public Sector & Government Negotiable About The Organisation: It is the government entity responsible for overseeing a nation's external engagements, supporting citizens internationally, and coordinating global partnerships and responses.

About The Role
This organisation is seeking an experienced APS4-5 Administration or Client Service skilled with strong communication, organisational and problem-solving skills to join a high-performing team. Level/Classification: APS4-5 Contract Type: Labour Hire Contract Duration: 12 Months + 12 Months extension

Location:
Canberra, ACT Indicative Rate: $59.00
- $69.00 Per Hour + Super

Requirements:
- MUST have a minimum NV1 Security Clearance held prior to commencement
- Ability and willingness to Undergo Police Check
- Selection Criteria Response

Key Responsibilities
- Manage client enquiries via phone, email and face-to-face.
- Provide advice in line with policies and procedures.
- Assess and process applications, ensuring accuracy and completeness.
- Maintain client records and internal systems.




- Liaise with stakeholders, government agencies and service providers.
- Process sensitive information and undertake external checks.
- Prepare documentation for delegate review and approval.
- Maintain SOPs and contribute to process improvements.
- Provide general administrative and team support. Essential Skills & Experience
- Experience in client service, administration or application processing.
- Strong communication, organisational and time management skills.
- High attention to detail and problem-solving abilities.
- Ability to interpret policies and procedures.
- Ability to manage competing priorities in a fast-paced environment.
- Strong stakeholder engagement and teamwork skills.
- Proactive approach to continuous improvement. Desirable
- Certificate III or IV in Government.
- Knowledge of security clearance vetting processes and PSPF.
- Government or highly regulated environment experience.
- Experience handling sensitive and confidential information.

📌 Client Service and Administration Officer (Canberra)
🏢 Ignite
📍 Canberra