NetStrategy works exclusively in K–12 education. We have supported over 400 schools across Australia for more than 40 years. ICT is not a sideline for us, it is the business. The people we hire are responsible for the technology that keeps schools running. This role is built for someone who wants more than a standard helpdesk position and is ready to prove it.

Day to day, you will be delivering ICT support across a portfolio of school clients troubleshooting, supporting infrastructure, and working within a structured service delivery team. At the same time, you will be applying and developing real DevOps capability: automation, pipelines, and cloud infrastructure work that sits alongside the support function rather than replacing it.

The balance will shift over time. The role starts support‑heavy and grows toward DevOps as your confidence and capability build. What you bring on day one is a solid technical foundation and the curiosity to go further. What you build from there is up to you.

What you’ll be doing

The role has two connected parts:

ICT support and infrastructure

- Providing day‑to‑day ICT support across end‑user computing, connectivity, and core infrastructure for school clients
- Troubleshooting hardware, software, and network issues — working through problems methodically and escalating when needed
- Supporting server environments, identity management, and cloud‑based infrastructure
- Contributing to infrastructure projects alongside senior engineers
- Maintaining clear, timely communication with clients and internal stakeholders when issues arise
- Keeping technical documentation accurate and up to date

DevOps and automation

The DevOps component of this role is a growth layer, not a day‑one expectation. What we are looking for is genuine curiosity, some practical exposure, and the discipline to develop these skills in a structured commercial environment. As you build confidence in the support foundation, you will take on progressively more DevOps work — with direction and support from the team.

Over time that work will include:

- Building and maintaining CI/CD pipelines and contributing to Infrastructure as Code practices
- Writing scripts to automate routine provisioning, system updates, and repetitive operational tasks
- Working with workflow automation tools such as Power Automate, Rewst, and n8n to turn manual processes into automated ones
- Getting hands‑on with container technologies such as Docker — building, modifying, and troubleshooting containerised workloads
- Contributing to monitoring, alerting, and observability solutions for client infrastructure
- Applying AI coding tools to build proof‑of‑concepts and prototypes that can be matured into production‑ready tools
- Producing clear technical documentation and runbooks for handover and ongoing support

You do not need to have done all of this commercially. What matters is that you have touched some of it — through study, labs, or personal projects — and you want to develop it further in a real environment.

Who we’re looking for

You have been working in hands‑on ICT support or systems administration for at least a year or two. You are comfortable troubleshooting infrastructure issues independently, managing a ticket queue under pressure, and working directly with clients or end users who are not technical. That foundation is not negotiable.

What makes this role different is the DevOps layer. We are not looking for someone who has done it all commercially. We are looking for someone who has the support instincts already built and is actively developing their DevOps capability – through study, labs, personal projects, or early commercial exposure. You understand why automation matters and you are already moving in that direction.

What we’re looking for:

- You have real, hands‑on experience supporting infrastructure and end‑user environments — not just observing or shadowing
- You are familiar with the Microsoft stack that schools run on — M365, Azure AD or Entra ID, Intune — and you have administered it, not just used it
- You work through problems logically, document what you find, and know when to escape
- You communicate clearly with people who are not technical — and you do not make them feel like they should be
- You are actively building DevOps skills — scripting, automation, cloud infrastructure,



or pipeline work — and you can point to something real you have done, even if it is outside of a commercial setting
- You follow through. If you say you will do something, you do it
- You take the work seriously but do not need to be chased to do it well

Skills and Experience

- Relevant tertiary qualification in computer science, information technology, or software engineering, or equivalent practical experience
- Foundational knowledge of networking, server environments, and end‑user computing
- Familiarity with Microsoft 365 and cloud‑based infrastructure, particularly Azure
- Basic scripting exposure (eg PowerShell, Python, Bash, or similar)
- Ability to troubleshoot and resolve technical issues methodically
- Clear written and verbal communication
- Full Australian work rights

Advantageous

- Microsoft Azure Fundamentals (AZ‑900) or equivalent cloud certification
- Exposure to GitHub or similar version control tools
- Exposure to CI/CD tooling or Infrastructure as Code through study, labs, or personal projects
- Experience with VMware, Hyper‑V, or Azure virtualisation environments
- Familiarity with ITSM tools or ticketing systems (ConnectWise is a plus)
- SNMP configuration and network monitoring platforms such as Zabbix
- Working with APIs, and an awareness of emerging tooling such as Model Context Protocol (MCP)
- Experience in a managed services or multi‑client workplace (including internships or placements)
- ITIL Foundation — useful context for how technology services are managed and delivered
- Any prior experience in or with a school environment

Why NetStrategy

We work in one sector. That means the context you build here is deep rather than scattered. You will understand schools — their operations, their rhythms, their risk profile — in a way that generalist IT providers never do.

Across our school client base you will encounter different infrastructure configurations, different support challenges, and different automation problems — the kind of variety that accelerates a technical career faster than a single‑site role ever could.

This role has a clear path forward for the right person. The support foundation builds the practical instincts. The DevOps layer builds the capability that takes you further.

Our Values

- Own It
- Go Further
- Lift Others
- Stay Grounded

Note: NetStrategy is not in a position to offer visa sponsorship. Applications open to those with full Australian Work Rights. Only shortlisted candidates will be contacted. No recruiters please.

Nice to Have Skills

- Working knowledge of Linux
- Scheduling and configuring Control‑M

Detailed Job Description

Azure & DevOps Concepts (5+ years of experience):

- Infrastructure as Code (IaC) using Terraform, HashiCorp Vault
- Powershell / Bash / Python scripting knowledge
- Knowledge of Ingress and Egress Networks, Private Links, NSGs
- Understanding of Application Registration, Service Principals, implementing RBACs (Role Based Access Control)
- Working knowledge of following Azure components : Azure Blob Storage, AKS, ACA, Event Hub, Service Bus etc

Testing tools upgradation, Re‑platform

Migration to SAAS (AWS is the cloud provider)

Resources are expected to have the strong working experience with CI CD, Chef (chef cookbooks & pipeline creation) & Terraform, Jenkins

Good to have experience / knowledge with activities related to Network & Firewall

Continuous deployment and change management experience is desired

8 years’ experience in Full stackengineers need to be proficient in a variety of technical skill

Experience including :

Coding and scripting:Knowledge of programming languages like Python, ReactJS/TypeScript/MaterialUI/PrimeReact, Redis, PostGres, OpenAPI, RabbitMQ, Celery.

Testing: Unit testing for both Frontend and Backend, Storybook/Vitest/Jest

Architecture: Microservice, 12 Factor App

Security: Cyber Compliance, Vulnerability fixes, SIEM, Pentest, Nessus, PRISMA etc.

Security:Skills to investigate threats, analyze code, and assess vulnerabilities

Linux:Knowledge of Linux,



an open-source operating system, to automate applications and testing environments

Cloud computing:Familiarity with cloud providers like AWS/ Azure, or Google Cloud Platform

Database management:Knowledge of database management systems like MySQL, PostgreSQL, or NoSQL databases

Mandatory :

Our vision is to create a global support network to get trusted local help by our members’ side within 20 minutes.

We provide 24/7 rapid response safety and wellbeing assistance at the touch of a button. The only company of our kind, we believe everyone should have access to help when needed. On‑demand and multilingual guidance and support is provided through our app, over the phone and in‑person. If our members are concerned, confused, lost or stranded, ill or injured, Sonder can help.

We are a later stage startup, looking to double in size within the next 6 months. Join our journey to make personal safety and wellbeing accessible to everyone.

Check us out here:

Job Description

The opportunity

Join a small Engineering team, make an impact and help shape our future while working on Greenfields projects. You’ll have flexibility, freedom, and ability to influence one of Australia’s fastest growing businesses and help us scale to support millions of users. We’re transitioning to a Microservices architecture and just released a new platform and iOS app, with anew Androidappbeing released in the coming months. You’ll work with Engineering Manager Ali Muzaffar who is ex‑ BCG Digital Ventures and other senior engineers on backend, frontend and mobile, Product Lead Joël Kalmanowicz and CTO Elena Kelareva who are ex‑Google. We are results‑oriented, have flexible hours and have some parents in the team so we value work life balance.

What you’ll do

Design highly scalable and flexible software solutions

Document and communicate with design, Engineers and stakeholders

Participate actively with other Engineers and stakeholders to ensure Sonder systems and apps address the needs of the business and the end‑users;

Follow software development best practice and produce well structured, well documented source code;

Be involved in the software development lifecycle, including the planning, analysis, designing, developing, integration, testing, deployment and the maintenance of software applications for a range of internal and external stakeholders.

What we're looking for

Talented Java developer with experience building RESTful APIs

You will be working with Spring Boot, MySQL, AWS technologies

Commercial experience in Microservices and Serverless architectures is highly regarded

Experience with CI/CD, Infrastructure as code, and container technology (e.g. Docker) is an advantage

Experience in writing testable code, good unit/integration tests

Good understanding of design patterns and software architecture best practices

Experience working in an Agile environment

Tertiary qualifications in Computer Science, IT or similar field

Full working rights for Australia

We are excited to meet people who share our mission and can make an impact in a variety of ways.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

How to Stand Out From the Crowd

- Exposure to GCP/Azure is a plus.
- Cloud, Kubernetes, or AI/ML certifications.
- Experience supporting AI/ML or data‑intensive workloads.
- Familiarity with security, compliance, or data governance requirements.
- Exposure to Generative AI frameworks (LangChain, AutoGen, MiroFish, OpenClaw, etc.).

Why H2O.ai

- Market leader in total rewards
- Remote‑friendly culture
- Flexible working environment
- Be part of a world‑class team
- Career growth

H2O.ai is committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age, disability status or any other legally protected basis.

H2O.ai employs the world’s top Kaggle Grandmasters, the community of best‑in‑the‑world machine learning practitioners and data scientists. A strong AI for Good ethos and responsible AI drive the company’s purpose.

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📌 Ict Support - Devops (Sydney)
🏢 NetStrategy
📍 Sydney