Amazon Leo in Redmond, WA is seeking an experienced Incident Manager to act as the Technical Call Leader for high-severity events. You will own the incident from declaration to resolution, coordinating engineers, operations, communications, legal, and security to restore service for customers.
This is a coordination and leadership role, not hands-on technical fixes. You’ll ensure proper escalation, sequencing across teams, timely customer updates, and post-event learning to prevent recurrence.
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📌 Technical Incident Command Lead (Redmond)
🏢 Amazon
📍 Redmond
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