Canberra location – Full time onsite + Rewarding hourly rates!
One of Australia's leading Federal Government Departments is looking to engage an experienced Client Service & Administration Officer to provide high-quality client service and administrative support within a busy corporate services workplace. The successful Client Service & Administration Officer will manage client enquiries, process applications, maintain accurate records and support efficient operational processes. The successful candidate will be offered a contract until 19 January 2028, with a 12-month extension option, and rewarding hourly rates!
The successful Client Service & Administration Officer will be responsible for, but not limited to:
Responding to client enquiries via phone, email and in person, providing accurate advice and resolving concerns
Reviewing and processing applications while maintaining accurate client records and internal systems
Liaising with internal and external stakeholders to coordinate and finalise administrative processes
Processing sensitive checks and preparing documentation for delegate consideration and approval
Supporting operational improvements, Standard Operating Procedures and broader team activities
The successful Client Service & Administration Officer will have experience in the following:
Demonstrated experience in client service, administration and application processing
Strong organisational, time management and problem-solving skills with the ability to manage competing priorities
Excellent written and verbal communication skills with sound judgement and attention to detail
Ability to interpret and apply government policies, procedures and service standards
Knowledge of security clearance processes and the Australian Government Protective Security Policy Framework (desirable)
An active NV1 Security Clearance is essential.
This is a fantastic opportunity for an experienced Client Service & Administration Officer to join a highly regarded Federal Government Department and contribute to a collaborative and supportive team! The successful candidate will be offered a long-term contract until January 2028 with a 12-month extension option and rewarding hourly rates.