With 30 years as one of Australia and New Zealand’s largest independent B2B engagement agency, Incremental Marketing partners with leading brands to deliver high impact incentive, loyalty and rewards programs that drive real performance.

We’re looking for an experienced Account Manager, where your proactive drive and dedication will play a pivotal role in our client's success.

This position offers an extraordinary chance for a dynamic individual who thrives on building robust business relationships, excelling in customer service, and spearheading cutting-edge incentive, loyalty, and reward programs.

We are renowned for our trade-based incentive, loyalty and reward programs, but offer a full suite of agency services including comprehensive digital strategies, design, data management, incentive travel, and reward procurement - all in-house. We have an impressive range of blue chip clients across the food service, ICT, agricultural, automotive and trade industries.

The ideal candidate has solid strategic marketing skills combined with outstanding communication skills. You will have exceptional operational competencies, and excellent attention to detail. Your creativity and commitment to customer satisfaction will be crucial as you orchestrate a diverse array of engaging programs, working closely with both internal teams and external partners to exceed our clients' expectations.

The Role:

- Full-time position.
- Based from our Norwest office in The Hills District, NSW.
- 4/1 hybrid model (4 days in the office / 1 day from home)

Key Responsibilities:

- Manage and maintain business relationships with key accounts
- Developing and maintaining strategic partnerships with clients
- Set up and ongoing management of online incentive, loyalty and reward programs




- End to end project management of multiple projects simultaneously. Management of all program deliverables, projects and tasks.
- Handling multiple clients, programs and projects at one time
- Quality assurance of project deliverables – making sure that any project leaving our doors is of the highest quality
- Management and execution of program communication plans, including creation and distribution of eDM and SMS campaigns
- Providing customer support, including management of program telephone and email enquiries
- Attend regular client facing meetings and providing valuable recommendations.
- Provide clients with regular updates of program timelines and action plans to give client’s visibility on current actions with their programs
- Responsible for the development and review of monthly, half year and end of program reports, with perceptive analysis and presentation to the client
- Develop and maintain a thorough understanding of the client in order to become an expert in their business, competitors, customers and their market landscape.
- Handle financial management aspects, including budget setup, ongoing financials, and budget reporting to ensure program profitability.
- Operate within various software & technology platforms

The ideal candidate will bring:

- At least 3+ years experience as an account manager
- Experience in a similar role within an agency,



channel or corporate environment i.e. loyalty, marketing or marketing communications
- Ability to nurture and develop existing client opportunities and relationships.
- Strong communication and presentation skills, with the ability to manage multiple projects and clients simultaneously.
- A proactive approach to problem-solving and program management.
- Excellent time management skills and the ability to forecast workloads effectively.
- Must be a skillful multi tasker.
- A strong focus on delivering results with meticulous attention to detail.
- A team player with a positive attitude, embodying our company values and promoting a friendly and productive work environment.
- A team player who embodies our company values with a positive, fun, and friendly approach to work.
- A degree in Business, Marketing, Digital Marketing, Communications or any other relevant field is of benefit.

Why Join Us?

Incremental is the largest independent B2B loyalty, incentive and rewards specialist in ANZ. Our awarding-winning programs are designed to influence and change behaviour in B2B sales channels, all built up from our core philosophy of 3 pillars: Partnerships, Changing Behaviour, and a focus on the Strategy First, Rewards Second.

This is a brilliant opportunity to contribute to a talented team, working on outstanding accounts. If you're interested in making a significant impact within a progressive company that recognises your efforts, we'd love to hear from you.

To Apply:

Please submit your current CV and an introduction letter, highlighting your experience and why you're the perfect fit for this role. Also visit our website at https://incremental.com.au/ for further information about our business.

📌 Account Manager – Incentive & Loyalty Marketing (Sydney)
🏢 Incremental
📍 Sydney