This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.

Provide and maintain a highly responsive and effective administrative support and customer service function to the 24 hour Emergency Department Reception. Contribute to patient flow by performing a support role to nursing and medical staff in the department.

Multiple casual positions available!

About West Moreton Health

West Moreton Health is one of Queensland's most diverse and rapidly evolving health services, delivering health care to over 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk.

We provide preventative and primary healthcare services, ambulatory services, acute care, sub-acute care, oral health, mental health and other specialised services, including prison and youth detention health services, and alcohol and other drugs services to the region.

At West Moreton Health, our employees apply our shared values to every aspect of their work. This helps make sure our workplaces are effective, inclusive and empower our employees to reach our goals.

As a Child Protected Organisation, At West Moreton Health

- We prioritise children and young people being seen, heard, and safe in every interaction.
- We create inclusive environments where the voices and needs of children and young people are valued and respected.
- We believe safeguarding is shared responsibility, upheld by every member of our organisation.

Come and join a connected team of over 6,000 professionals delivering compassionate, community-based care across the West Moreton region.



What it's like to work with us | West Moreton Health

What You'll Be Doing The key responsibilities of the role will include:

- Ensure patients and other are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic, and linguistic backgrounds.
- Attend to presenting patients, family members, general public, Queensland Police Service and Queensland Ambulance Service by directing to appropriate treatment or assistance.
- Respond to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.

What We're Looking For Our ideal candidate will be someone who can demonstrate the following:

- Customer Focus Is focused and responds to the needs of customers
- Organisation and Planning Plans work to maximise their efficiency and work outputs
- Team Focus Is able to work cooperatively and effectively within a team environment getting along with others
- Quality Focus Delivers work of high quality, validity and accuracy of services.
- Continuous Learning Implements and plans ways to improve their skills across all skills sets, identifying gaps and seeking appropriate interventions and input from others
- Technical Knowledge




- High level of analytical and problem-solving skills.
- Knowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems
- Proficiency in the application of internal hospital information systems in addition to Microsoft Word and Excel

Mandatory Requirements

- Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16

Why choose us

- Purposeful work that makes a meaningful impact in one of Queensland's fastest-growing regions.
- Career pathways with support to step into senior roles and leadership.
- Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs.
- Competitive benefits including salary packaging and up to 12.75% super.

To apply For further information regarding this role, please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume, including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role. Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.

Occupational group Administration

📌 Administration Officer Emergency - Casual (Queensland)
🏢 West Moreton Hospital and Health Service
📍 Queensland