Position

About Us

Christian Dior Couture offers more than an exquisite brand experience; we invite our clients to be part of a rich heritage, sharing our passion for luxury and the distinct identity of the Dior family. We seek individuals who share this enthusiasm and passion, contributing to the House of Dior's legacy.

THE ROLE

As an Assistant Boutique Manager, you will be a pivotal leader responsible for the overall performance and profitability of your assigned Boutique. You will drive your team to maximise sales opportunities, cultivate unique and timeless client experiences, build enduring client relationships, and uphold the iconic Boutique image. This role requires a strategic and entrepreneurial mindset, setting ambitious skilled goals, inspiring high-performance, and fostering collaborative efforts within the Boutique.

Job responsibilities

Drive Business Performance &

- Growth

- Oversee all aspects of Boutique operations to consistently meet and exceed business objectives.
- Develop and articulate a clear, positive vision for the Boutique, aligned with Company strategy, and translate this into ambitious professional goals for the team.
- Conduct daily sales performance reviews, motivating the team to optimise sales, manage sales mix, and achieve exceptional results.
- Champion the highest standards of selling techniques, client service, clientele development, and product knowledge to deliver unparalleled Dior service.
- Monitor the Boutique's P&L; performance, implementing strategies to minimise loss, ensure asset protection, and manage risk effectively.
- Continuously analyse the retail environment and identify potential retail development opportunities for management consideration.
- Embrace change, proactively implement new ideas, and take corrective measures as needed to adapt to market dynamics.

Client Experience &

- Development

- Strategically partner with the Boutique Manager/Director and Client Development Management (CDM) team to define and drive the holistic client experience agenda, ensuring alignment with Maison targets.




- Lead initiatives to optimise client flow and maximise client recruitment opportunities within the Boutique.
- Inspire and empower the team to deliver exceptional, personalised client experiences and cultivate enduring relationships that reinforce brand loyalty.
- Actively contribute to the planning and execution of all client development initiatives and programmes, including driving engagement and results for key events.
- Ensure the effective utilisation of "Be Dior" tools to maximise client loyalty and data-driven client insights.
- Act as a Brand Ambassador, proactively expanding the client network and representing the Boutique to further enhance Brand desirability and client acquisition.
- Guide the team in establishing and nurturing strong, trustworthy, and long-term relationships with key clients.
- Coordinate and participate in strategic in-store events (e.g., seasonal launches, trunk shows) and external promotional activities, ensuring high client engagement and demonstrable results.

Profile People Management &

- Development

- Translate strategic business goals into concrete individual targets, regularly monitoring and assessing staff performance against these goals.
- Delegate tasks efficiently and effectively within the team.
- Provide constructive and qualitative feedback, coaching, and identify training needs for staff development.
- Identify manpower requirements, recruit, and retain top talent to ensure the right skill mix.
- Support individual career aspirations and staff development opportunities.
- Review organisational structure and develop successors for critical roles.
- Empower managers and supervisors to build and lead their own teams, coaching them in managing their team members effectively.
- Provide clear direction and follow up closely on work progress with direct reports.




- Act as an advocate for creative and innovative ideas, converting them into actionable strategies.
- Foster a positive team spirit, encouraging curiosity, diversity, collaboration, and enhancing team synergies.
- Maintain a harmonious and productive working environment.
- Support the Boutique Manager/Director in effectively managing and controlling people costs.
- Assist in managing regrettable and controllable employee turnover to achieve Maison targets

Boutique Operations Management

- Oversee all daily operations of the Boutique to ensure smooth functioning.
- Manage stock levels to support business needs and prevent loss.
- Coordinate retail activities with internal departments including Merchandising, Visual Merchandising, and Client Development to align efforts with common corporate objectives.
- Ensure the upkeep of selling space, visual merchandising, and overall store image meet Dior standards.
- Implement and monitor daily work schedule for optimise Boutique resources.
- Guarantee adherence to all internal procedures and guidelines in line with Dior requirements.
- Regularly update on Boutique status and prepare necessary reports for management.
- Ensure strict compliance with all company policies and procedures.
- Ensure the Boutique operates in full compliance with all applicable labour laws and regulations.

PROFILE Education &

- Professional Qualifications

- Diploma or university graduate in Business Administration, Hospitality, Marketing, or a related discipline.

Work Experience

- Minimum 9 years of relevant working experience, with at least 6 years at a managerial level within the luxury retail industry.

Other Requirements

- Target-oriented with a strong client focus.
- Strategic thinker, well-organised, and capable of driving for results and delivering excellence.
- Possessing an entrepreneurial spirit and adaptability to change.
- Strong leadership and management capabilities.
- Excellent communication and interpersonal skills.
- Self-motivated, proactive and passionate about the luxury fashion industry.
- Able to perform effectively under pressure.

📌 Assistant Boutique Manager - Melbourne Collins St
🏢 Christian Dior Couture
📍 Melbourne