Company Description Crowne Plaza Surfers Paradise is a global upscale hotel focused on creating successful, energizing stays for business and leisure guests. Located between the lively Surfers Paradise entertainment strip and Broadbeach’s relaxed shopping and dining precinct, the hotel offers two towers with a wide range of accommodation options. Guests enjoy spacious rooms with impressive views of the Gold Coast coastline and hinterland, as well as five onsite dining experiences including signature venues Balthazar Wine & Dining and SIFU.

With 14 function rooms, dedicated business facilities, and an experienced events team, the hotel is a preferred choice for skilled meetings, conferences, and special events. Team members join a professional, guest-focused environment where service excellence and memorable experiences are at the heart of each stay.

Role Description The Assistant Night Manager is a full-time, on-site position based at Crowne Plaza Surfers Paradise in Surfers Paradise, QLD. This role supports the Night Manager in overseeing hotel operations during the night, ensuring smooth front office functions, guest safety, and exceptional service delivery.

Key responsibilities include supervising night staff, coordinating check-ins and check-outs, resolving guest inquiries and issues, and monitoring lobby and public areas for cleanliness and presentation.

The Assistant Night

Manager will complete nightly audits, prepare reports, and ensure compliance with brand standards, cash-handling procedures,



and security protocols. The role also involves liaising with other departments, responding to incidents or emergencies, and helping maintain a welcoming atmosphere for late-arrival guests and early departures.

Qualifications

- Strong hotel front office and night audit skills, including experience with property management systems and cash-handling procedures.
- Proven customer service and guest relations abilities, with a focus on conflict resolution, problem solving, and maintaining composure under pressure.
- Team leadership and people management skills, including supervising night staff, coaching team members, and coordinating workloads.
- Operational and organizational skills, such as time management, attention to detail, and the ability to manage multiple tasks across departments.
- Understanding of safety, security, and emergency procedures relevant to hotel night operations.
- Excellent verbal and written communication skills, with the ability to interact professionally with guests, colleagues, and external partners.
- Previous experience in hotel operations or hospitality management, ideally in a similar night management or supervisory role.
- Availability to work overnight shifts, weekends, and public holidays as required.
- Knowledge of the Gold Coast area and local attractions is an advantage.
- Formal training or qualification in hospitality, tourism, or hotel management is beneficial but not essential.

📌 Assistant Night Manager (City of Gold Coast)
🏢 Crowne Plaza Surfers Paradise
📍 City of Gold Coast