About This Role

- Help people access important services through secure video and phone visits.
- Keep bookings, records and equipment organised in a secure setting.
- Build valuable skills in administration, technology and customer service.
- Make a difference by helping essential services reach people in custody.
- 2x Ongoing, full-time roles earning $62,104 - $79,753 per year, plus super.

What You Will Do As an audio visual visits officer, you will help arrange video and phone visits at the Metropolitan Remand Centre. You will support the offender services team and help visits run safely and smoothly.

You Will

- arrange timely bookings and help people connect with banks, State Trustees and other services
- keep attendance records, databases and spreadsheets accurate and up to date
- manage visit equipment and record when staff sign it in and out
- provide helpful, confidential admin support, including emails, faxes and other office tasks
- follow strict security and safety rules and help with other team duties as needed.

About You No formal qualifications are required for this role.

You should be confident using Microsoft Word, Excel and PowerPoint. You will bring a calm approach, good communication skills and care for accurate work.

Experience in a prison or correctional setting would be an advantage.

You Should Also Have

- strong computer skills to manage records, spreadsheets and bookings
- clear communication skills to share information and help solve problems
- resilience to handle challenges, listen to feedback and respond calmly




- a team-focused approach that respects people from diverse backgrounds and supports safe, fair service.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email John O'Loughlin at John.O'[email protected].

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

How To Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

Important Information

Child safe statement of commitment The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon.

We aim to foster a culturally secure, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

📌 Audio Visual Visits Officer (Melbourne)
🏢 Department of Justice and Community Safety, Victoria
📍 Melbourne