DIRECTORATE:

Business, Growth & Community

CLASSIFICATION:

Grade B

SALARY:

$43.88 to $50.90 per hour plus 12% employer contribution to superannuation

(includes 25% loading in lieu of all leave entitlements)

REPORTING TO:

Coordinator Customer Service LibraryMuseum and Lavington Library Coordinator

EMPLOYMENT TYPE:

Casual THE POSITION:

To assist in the provision of customer service of a high standard for all potential patrons of AlburyCity's cultural services.

Responsibilities

KEY RESPONSIBILITIES:

- Undertake circulation and reception desk duties and assist in the day-to-day activities of AlburyCity's cultural facilities, including Albury LibraryMuseum and Lavington Library.
- Provide information, orientation and retail assistance at the Albury LibraryMuseum and Lavington Library.
- Assist in the provision of services and programs to meet the needs of adults, young adults, children and special needs groups.
- Assist in library and museum collection related tasks.
- Perform other tasks or duties as directed by the Supervisor which are within the limits of the employee's skill, competence and training.
- Observe requirements of the WHS Legislation, relevant to the job and adhere to AlburyCity Policies and Procedures regarding WHS.
- Observe appropriate AlburyCity Policies and Procedures regarding day to day operations including Equal Employment Opportunity policies, AlburyCity's Dress Code and Standards Policy and AlburyCity's Code of Conduct.

Qualifications

KEY RELATIONSHIPS:

Internal

- Our People

External
- Our Community
- Cultural Services Clients
- Community Groups and Agencies
- Cultural Services Supplier and Contractors

EMPLOYMENT CONDITIONS:

- Based on a 35 hour week, working on a casual basis, with actual days and times to be negotiated with the supervisor, with no RDO.
- This position requires you to wear a compulsory uniform as per AlburyCity’s Our People Dress Code Standards. Our People are required to present a smart and professional image to the public at all times including when in public and when working remotely.
- This position involves working both indoor and outdoor, along with computer work. The position requires a moderate level of aerobic and physical fitness to undertake regular physical activities such as walking, lifting, pulling, pushing along with the capacity to maintain normal manual handling tasks across the work day - depending on the nature of the tasks undertaken. Appropriate WHS standards will be applied for all manual handing activity. A full functional and medical assessment is required for this position.
- This position requires evidence of a current Australian National Police Check.
- This position is subject to alcohol and other drug testing.
- This position is located at both the Albury LibraryMuseum and Lavington Library as required, with occasional visits to external sites/depots and AlburyCity Administration Building as required.

ESSENTIAL CRITERIA:





- Certificate in Library and Information Services or related discipline or relevant experience

DESIREABLE CRITERIA:

- Class C (standard) Driver's Licence

SPECIALIST KNOWLEDGE AND SKILLS:

- Developing skills in information and reader assistance provision
- Developing skills in collection management processes, such as acquisitions, collection maintenance and cataloguing
- Ability to adhere to AlburyCity's policies and procedures
- Understanding of AlburyCity's library procedures and management systems
- Ability to develop and maintain basic technology troubleshooting skills and provide assistance, education and advice on technology
- Assist in the education of clients to obtain the best possible use of AlburyCity's resources, facilities and services

Our Organisation: We are the facilitator of a thriving, resilient and liveable city full of opportunities and the custodians of an environment like no other. We consistently deliver best-in-class leadership, services, facilities and experiences, providing exceptional living for our local community.

Diversity & Inclusion: We are committed to creating a diverse, equitable and inclusive workplace where everyone feels respected and supported. We encourage applications from all people, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people of all ages and identities.

Our Values: These are the ways we work, with each other, with our community, and with our partners. They guide our day-to-day decisions, our culture and our direction. This is how we work together to make it happen.

- Accountability (We Own it): We take responsibility for our actions and decisions, support each other to do the same, and strive to do what's right, even when it's hard.
- Working Together (We Go Further): We support each other, share success, and know that when we work together, we go further.
- Integrity (We Do What's Right): We do the right thing, even when no one is watching. We are honest, transparent and fair.
- Future Focused (We Look Ahead): We think and act long term for a better future for Our People, community and environment.

Live Well Work Well: The health and safety of our people is more than a priority, it’s a commitment embedded within our values. Unlike priorities which change over time, our values form the basis for all that we do; they define our purpose and what we stand for.



We seek to have a positive impact by developing a holistic wellbeing culture that empowers everyone to be their healthiest and happiest version, resulting in a more engaged and productive workforce with lower incidence of illness and injury. It is, and always will be, our goal to have a workplace free from harm.

Two Cities One Community: On 13 October 2017 AlburyCity and The City of Wodonga entered into an historic partnership between the two cities. In 2025 both Councils worked together to review and re-commit to the Partnership Agreement.

This partnership is a unique opportunity to develop a way forward that benefits our community as a whole with the aim of improving integration, productivity and social and economic development. It will focus on future growth that will continue to add value to both cities. Through this combined focus, underpinned by four key pillars of; leadership, economy, environment and community, we will unleash our potential and drive innovation for the benefit of the region and the nation.

Our Mission is to work together to achieve our community goals now and into the future. We understand that we are stronger together and can achieve more when working in collaboration. We will build on our current partnerships and shared values for thebetterment of Albury and Wodonga.

Child Safety: AlburyCity is committed to being a child protected organisation and our people support, listen to and empower children and young people. We create safe environments that minimise the risk of harm and we have ZERO tolerance for child abuse, violence and neglect.

The Directorate: Business, Growth & Community - Our Business, Growth & Community Directorate focuses on providing more and better, opportunities for our people and our place. The groups within our directorate will empower our people, city and region to strive for more and to champion the significance of Albury as a national destination for life, work, culture, sport, entertainment, business and investment. We build relationships and promote engaging and actionable dialogue with our community and our partners.

We ensure good governance, financial sustainability and we facilitate a highly engaged, satisfied and well-informed workforce.

Our Service Model: People/Place/Progress - Our Service model is built around our brand pillars of empowering progress, Serving with Excellence, which is about our people and taking care of our place We are caretakers and custodians of a very special, unique place. We are committed to enhancing the experience of living on the Murray River, preserving our natural environment and promoting our region as a gateway to our many, varied landscapes.

Service Cluster: Community & Place - Our Community and Place Service Cluster plays a key role in enhancing our city’s rich tapestry. Its purpose is to contribute to a vibrant, united, caring and inviting community through integrated planning and delivery of a range of community, social, creative and cultural services.

📌 Casual LibraryMuseum Customer Service Officer (Albury)
🏢 AlburyCity Council
📍 Albury