About LDK Seniors Living

LDK Seniors Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise® – our guarantee that once our residents call LDK home, they will never have to move again.

About the role The Contracts Administrator plays a key role in preparing, reviewing and administering resident contracts and supporting the settlement process from deposit through to completion. Acting as a central point of communication between residents, families, legal partners and internal teams, this role ensures contracts are accurate, records remain current and settlements progress smoothly and on time.

The successful candidate will take ownership of routine contract administration and settlement matters, working independently within established procedures and delegated authority. They will proactively identify potential issues, manage competing deadlines and escalate complex, non-standard or higher-risk matters to the Contracts Manager.

This position is based in Brisbane. However, we are open to candidates from Canberra and Sydney as well.

Role responsibilities

- Review applications, disclosure statements and contract documentation to ensure information is complete, accurate and consistent with approved requirements.
- Manage and track sales and settlement progress from deposit through to completion, monitoring key milestones and following up on missing information, outstanding approvals and settlement extensions.
- Maintain accurate contract, settlement and resident information across Salesforce, the LDK CRM and SharePoint, ensuring records and supporting documentation remain current and complete.
- Liaise with residents, families, legal partners and internal teams regarding contracts, property sales, settlements and related documentation, providing timely and professional communication.
- Coordinate resident exits, transfers, exit statements and refunds, including calculating exit entitlements, monitoring unit buyback obligations and coordinating required approvals with Finance.
- Prepare reports, condition reports,



tenancy agreements and other contract or settlement documentation as required.
- Identify contractual discrepancies, settlement risks and matters requiring approval, escalating exceptions and non-standard issues in accordance with LDK’s procedures and Delegation of Authority.
- Maintain clear records of decisions, approvals, outstanding actions and follow-ups, supporting accurate reporting and effective settlement forecasting.
- Proactively manage allocated workloads, prioritise competing deadlines and follow matters through to completion, identifying potential delays or issues before they affect settlement timeframes

Qualifications, Experience and Skills

- More than two years’ experience in contracts administration, conveyancing, real estate, legal administration or a similar role.
- Experience within residential retirement property, real estate or a conveyancing environment will be highly regarded. Candidates with transferable experience in property transactions, legal documentation or contract administration are encouraged to apply.
- Ability to review contracts and documentation with a high level of accuracy, attention to detail and a strong understanding of document control.
- Strong organisational and time-management skills, with the ability to independently manage a high-volume workload, prioritise competing demands and meet critical deadlines.
- Confident communication and relationship-building skills, with the ability to work effectively and professionally with residents, families, solicitors and internal stakeholders.
- Experience maintaining accurate information within CRM systems, databases and SharePoint, with a commitment to reliable record-keeping and audit trails.
- Ability to identify discrepancies, recognise risks, follow established procedures and escalate matters appropriately within delegated authority.
- Ability to interpret contractual requirements, legislation and established processes will be advantageous.




- A proactive, resilient and solutions-focused approach, with strong self-management, adaptability, accountability and commitment to service.
- Alignment with LDK’s values of Love, Decency and Kindness, with a robust commitment to resident wellbeing, safety and quality service

Success in this role requires a proactive, detail-oriented administrator who takes ownership of their workload, anticipates issues before deadlines are affected and provides a consistent, professional experience for residents, families and legal partners.

Our Employee Value Proposition

LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.

Benefits

- Competitive salary package
- Flexibility to work from home
- Purchased leave options, giving you the flexibility to take extra time off when you need it.
- Salary packaging with novated leasing options
- Rewards and retail discounts program
- Continuous professional development and promotion opportunities
- Excellent company culture underpinned by Love, Decency and Kindness (LDK)
- Employee referral bonus and retention bonus

How to apply

People who join LDK inherently possess and practice LDK values in their daily life. They have a desire and passion to apply these values toward a fulfilling purpose of caring for older people and want to work together with a team that are highly committed to the LDK vision.

If this sounds like you, and LDK sounds like the place you’ve been looking for, we would love to hear from you.

Please click on the “apply” button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.

We encourage all applicants to visit our website at https://ldk.com.au/.

Kindly email [email protected] if you have any questions.

Successful applicants will be required to undergo a Police Clearance. LDK Seniors' Living has a mandatory vaccination policy in relation to influenza.

📌 Contracts Administrator (Brisbane)
🏢 Ldk Seniors' Living
📍 Brisbane