Seeley International is an Australian-owned leader in climate control, designing and manufacturing Breezair, Braemar, Coolair, Climate Wizard and Convair products for homes and businesses in Australia and around the world. Behind every product is Seeley Service the team that keeps our customers comfortable long after installation.

About the Role

We are looking for an organised, customer-focused Warranty & Service Support Operator to join our Seeley Service team. You will be the administrative backbone of our national warranty and service function supporting National Warranty, our National and State Service Managers, and our Service Agent network across Australia and New Zealand.

It is a varied role that combines scheduling, accurate data management, customer service and debt recovery, in a close-knit team environment.

Key Responsibilities

- Schedule and allocate service calls for residential and commercial appliances to technicians and Service Agents and communicate job requests and changes.
- Handle inbound and outbound calls and emails, including back-up support for the Seeley Service call centre.
- Log service requests accurately, maintain scheduler and service logs, and close out jobs promptly.
- Maintain Service Agent listings and postcode allocations in our CRM.
- Register customer complaints and product enquiries and route them to the right team for action.
- Process service repair reports (SRRs) and maintain warranty registrations.
- Monitor service and warranty inboxes, and distribute technical bulletins,



service memos and spare parts updates to the Agent network.
- Support debt recovery customer follow-up, processing payments over the phone, and regular debtor reporting.

About You

- Ability to take ownership of responsibilities, use initiative and identify opportunities to improve processes and service outcomes.
- Analytical and problem-solving skills and experience scheduling jobs for technicians, field staff or similar.
- Accurate, timely data entry and documentation.
- Intermediate skills in Microsoft Excel and Outlook.
- Clear verbal and excellent written communication.
- A genuine customer service focus calm and professional with customers, agents and technicians.
- Ability to prioritise and multitask in a busy environment, working both in a team and independently.
- Experience using Pronto or another ERP system.
- Background in warranty, service or accounts receivable administration.
- Year 12 completion.

Why Join Seeley International

- Permanent full time role with an Australian-owned manufacturer of household-name brands.
- A supportive, close-knit service team in an open-plan office.
- Training on our products, systems and processes.
- Hybrid working may be available after probation, in line with our Work From Home Policy.
- Monday to Friday, standard business hours.

Pre-Employment Requirements

- Pre-employment medical assessment.
- Evidence of the right to work in Australia.

Seeley International is an equal opportunity employer and welcomes applications from people of all backgrounds.

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📌 Warranty & Service Support Operator (Adelaide)
🏢 ActionHRM, Pty
📍 Adelaide