Retail Manager

Role Summary

The Retail Manager manages the overall operations of the convenience store, including staff, sales, inventory, purchasing, customer service, financial monitoring and compliance with workplace and retail requirements. The role implements operational policies and procedures to maintain efficiency, product availability, profitability and customer satisfaction. The Retail Manager directs the Retail Supervisor and other employees and reports business performance and operational matters to the Director.

Duties and Responsibilities

- Manage daily store operations, ensuring efficiency and compliance with company policies, procedures and applicable requirements.
- Develop, implement and review procedures for customer service, stock management, merchandising, cash handling, security and general operations.
- Analyse sales, revenue, expenses, product turnover and customer trends to improve profitability, efficiency and product availability.
- Oversee purchasing and supplier relationships, assess stock requirements, authorise orders within delegated limits, coordinate deliveries and resolve supply issues.
- Establish inventory controls covering stocktaking, reconciliation, expiry dates, wastage, discrepancies, damaged goods and stock losses.
- Manage recruitment, training, development and performance of employees, supervise the Retail Supervisor and address staffing and performance issues.
- Plan workforce requirements, allocate resources, approve rosters and ensure adequate staffing for operational and customer service needs.
- Maintain customer service standards, oversee escalated complaints and refunds, and coordinate pricing, promotions, displays and merchandising.
- Oversee financial controls and reporting, including cash reconciliation, register balancing, cost monitoring and review of sales, inventory and staffing reports; recommend improvements to the Director.
- Ensure workplace health and safety, hygiene, food-handling and security standards, and oversee maintenance of equipment, refrigeration, shelving and point-of-sale facilities.

Skills, Qualifications and Experience

- Minimum one year's experience in a related role.
- Ability to manage customer and stakeholder relationships.
- Strong communication and customer service skills.
- Excellent planning, organisation and time-management abilities.
- Positive attitude and professional presentation.
- Ability to work rotating shifts, including mornings, evenings, weekends and public holidays.

Location: 4/44 Mitchell St, Darwin City NT 0800
Offered Salary: $70,000–$80,000 per annum
Job Type: Full-Time
Working Hours: 38 hours per week

Retail Supervisor

Role Summary

The Retail Supervisor supervises frontline staff and coordinates daily store activities to maintain efficient operations, customer service and stock availability.



The role oversees routine staff duties, product displays, inventory, point-of-sale operations and day-to-day customer enquiries and issues. The Retail Supervisor implements established procedures, reports operational matters to the Retail Manager and supports daily store activities.

Duties and Responsibilities

- Supervise retail staff, allocate duties, monitor attendance and performance, and provide guidance to maintain efficient operations and customer service.
- Assist with rosters and shift arrangements, coordinate handovers, communicate daily priorities and report staffing or performance concerns to the Retail Manager.
- Monitor customer service, respond to enquiries and complaints, resolve routine issues within delegated authority and refer complex matters to the Retail Manager.
- Monitor stock levels of packaged food, beverages, snacks, groceries and other merchandise; coordinate replenishment and communicate ordering requirements under established procedures.
- Receive and check deliveries against orders, maintain stock records, monitor expiry dates and storage conditions, and assist with stocktakes, reconciliation and stock rotation.
- Maintain product presentation and merchandising across shelves, refrigerators, displays and promotional areas, ensuring accurate pricing, labels and promotions.
- Supervise point-of-sale operations, cash handling, register balancing and daily sales reconciliation, monitor sales and implement approved promotions.
- Monitor cleanliness, housekeeping, equipment, workplace health and safety, security and food hygiene; report maintenance needs and operational issues to the Retail Manager.
- Coordinate returned, damaged, defective and expired products, process authorised refunds or replacements, and assist in training employees in customer service, stock handling, point-of-sale operations and store procedures.
- Communicate daily operational matters, stock availability, customer feedback and issues to management, recommending improvements to efficiency, inventory control and customer service.

Skills, Qualifications and Experience

- Minimum one year's experience in a related role.
- Ability to manage customer and stakeholder relationships.
- Strong communication and customer service skills.
- Excellent planning, organisation and time-management abilities.
- Positive attitude and professional presentation.
- Ability to work rotating shifts, including mornings, evenings, weekends and public holidays.





Location: 4/44 Mitchell St, Darwin City NT 0800
Offered Salary: $68,000–$75,000 per annum
Job Type: Full-Time
Working Hours: 38 hours per week

Storeperson

Role Summary

The Storeperson receives, checks, stores and manages the movement of convenience store merchandise and supplies. The role maintains accurate inventory records, organises storage areas, monitors product condition and expiry dates, and coordinates replenishment with the Retail Supervisor to support efficient inventory management and minimise stock losses.

Duties and Responsibilities

- Receive deliveries of packaged food, beverages, snacks, groceries and other merchandise, checking quantities and descriptions against purchase orders, invoices and delivery documents.
- Inspect deliveries for damage, incorrect quantities, expired products and discrepancies; record issues and report them to the Retail Supervisor.
- Sort, label and store merchandise in designated stockrooms, shelving and refrigeration areas, following storage, handling and temperature-control requirements.
- Maintain accurate records of goods received, stock movements, damaged items and stock issued for replenishment in accordance with stock-control procedures.
- Conduct routine stock counts and assist with stocktakes, comparing physical inventory with records and reporting shortages, discrepancies and potential losses.
- Monitor product condition and expiry dates, rotate stock using first-in, first-out practices, and separate damaged, expired or unsuitable products under company procedures.
- Retrieve and transfer merchandise from storage to designated sales-floor locations according to replenishment requirements, handling stock safely and recording quantities accurately.
- Maintain clean, organised and secure storage areas, keep accessways clear and use stock-handling equipment and facilities appropriately.
- Assist with supplier returns, damaged goods and delivery discrepancies by maintaining records and coordinating relevant information with the Retail Supervisor.
- Follow workplace health and safety, manual-handling, hygiene and food-storage procedures, reporting unsafe conditions, equipment faults and stock-handling issues to the Retail Supervisor.

Skills, Qualifications and Experience

Minimum one year's experience in a related role.

Ability to manage customer and stakeholder relationships.

Strong communication and customer service skills.

Excellent planning, organisation and time-management abilities.

Positive attitude and professional presentation.

Ability to work rotating shifts, including mornings, evenings, weekends and public holidays.

Location: 4/44 Mitchell St, Darwin City NT 0800
Offered Salary: $70,000–$80,000 per annum
Job Type: Full time
Working Hours: 38 hours per week

📌 GRAB N GO DARWIN - Retail Manager; Retail Supervisor; Storeperson
🏢 A.C.N 681 749 191 PTY.LTD.
📍 Darwin